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Do not buy anything from them! I ordered an item and didn't get it, they still charged me full price and when I emailed them that no item came they said that they won't be able to refund or replace the item as they said that it got lost in the shipping process. They said that they have a "satisfaction guarantee" but they won't help you with any concerns. Their customer service is really bad. Buy your parts and accessories somewhere else and save yourself the hassle.
Ordered wind deflectors, the delivery company was unable to find my address (only company to have this issue) and subsequently sent item back to store.
I was charged £4.60 for an item they failed to deliver and no offer to re deliver.
This is a breach of contract under common law.
Useless company with terrible customer service
Bought a set of exact fit mats for my VW Golf. Ordered them Monday afternoon and they were delivered the following day. I will be buying from them again.
Don't buy from this company. They do not stand behind their products. Bought a pair of Aguri Prestige for my golf Alltrack and despite being advertised as compatible, they are too wide. Look elsewhere.
I've dealt with Micksgarage on a number of occasions and have never had an issue, but I had to contact their customer service for my most recent order and their rep Mikey was a credit to them. I ordered roof bars but I realised when they arrived that they were for a car with raised roof rails and mine does not have these (the mistake here was entirely mine). Mikey was very helpful, sent me a returns authorisation and helped me choose the right set of bars on the same call. My new bars arrived the following day and my refund on the wrong set was processed a few days after I posted them back. This was the first time I'd ever had a problem with Micks but I honestly can't fault the way it was handled.
The ficticious parts online say they are in stock when they are in fact in another country.
The customer service contradicts itself with every rep you speak to.
Returns policy is like getting blood from a stone.
Not for anyone who values their own tome or money.
AVOID AVOID AVOID.
I was sent the wrong part and when I rang customer service was told it was my fault, as I trusted there website to give me the correct part after i put in the reg number. Worst return service ever, when things go wrong they don't want to know. I have used micks garage for years but have never had to deal with customer service once you do you will never use again
I ordered roof racks for my car the end of July and finally received them, to find out they aren't for my car. Even though their site said they were for my car, they forgot to mention for a European model. They forgot to mention that and I'm in the US. I am beyond pissed at this company. We have emailed their customer service and they said to return them and that they will send an email with a return email. They did that, but they aren't responsible for the shipping cost. So I took everything packaged back up and went to ship them out DHL and they gave me a quote of $800.00 dollars from the US to Ireland. Are you kidding me, after I only paid $140.00 including shipping! Still trying to get them to take ownership for their mistake and we just keep going round and round. Not worth sending them back. Sent out our last email last week and they haven't responded. They even have videos on youtube showing installation, but never talk about their product being just for European vehicles. They ship to the US but their products aren't for our vehicles here. Pissed and I will never purchase anything from them. This is not over!
On June 16 I ordered a roof rack from Micks Garage for my 2016 Toyota Corolla Im. As per the tracking number the rack left Micks on the 06/16/2018 and left Ireland on 06/19/2018. On 06/30/2018 I inquired about the whereabouts of my roof rack. On 07/02/2018 Mickey Hynes replied to my inquiry and stated that it normally takes 7 to 10 days to reach the USA and sometimes the packages will get hung up in customs. On 07/07/2018 I received my roof rack from the post office, it was missing at least 12 parts required to build and install the roof rack. The parts I did receive were badly damaged and the package was at one time destroyed and taped back together. The tape job covered a huge percentage of the surface area of the box and it had no visible openings. On 07/09/2018 Micky Hynes replied to my email stating that they were conducting investigations with US customs and USPS because because they had sent a complete roof rack kit and sometimes parts get separated during shipping and most likely those parts were still in their possession. I replied asking if he had read my concerns being that the missing parts were only part of the issue I had. He responded and stated that he did read and understood my concerns. After two days went by with no response from Micks garage I filed with paypal on 07/13/2018 (while I still had the time.) On 07/19/2018 I received a return authorization from Micks garage to return what I had received from them. I emailed them to ask them if they would be supplying a return shipping label and I received a response from Tadhg Benson stating that they do not supply return shipping labels.
I have since photo logged and and boxed everything Micks garage has sent me and I brought it to the post office to ship it back, they quoted me $70.00 to ship the incomplete damaged roof rack parts back to Ireland. So, needless to say I held off shipping them back because they have stated repeatedly that you have only 30 days from the date of the order to return your items. I am well beyond that and I'm willing to bet Micks will burn me on their 30 day clause and Ill loose another $70.00.
Bought a set of rear brake pads for my Toyota corolla. Gave them the Reg No. So that correct pads could be selected by them. Got pads but couldn't get them fitted until 3 months later. The pads were found to be incorrect for car. They wouldn't replace/refund as it was outside their 30 day returns policy. E mailed them but got nowhere. Would not get this level of non co operation from my local Motor Factors which is where I'll be shopping from now on.
Wrong part posted out, bizzare return policy, customer is always wrong according to mick, still waiting on a call back, company won't admit there at fault hence the customer is always wrong policy! Well done Mick- another customer heading back to his trusty car-parts shop!
Absolutely terrible customer experience with this company, waited 11 working days to receive my package after requesting a refund on 3 occasions to 3 members of staff and been ignored, requested resends and been ignored and given false information about why the package was delayed. The company blamed an post for the delay instead of accepting their legal responsibility as the vendor to deliver the product which has lead me to a a comparing to trading standards over the systematic refusal of my consumer rights. Never giving them my business again.
Be careful using their car model lookup to pick your parts, it can suggest products that don't actually fit your car. When I contacted support about this and I suggested their website tell people this I was met with indifference.
Ever notice how rude people who work in large well known companies can react to good customers seeking good service and honest answers? Micks is always advertising on how they take great pride on treating their customers with the utmost respect and provide its very best in service! That may be true in some cases, but not all! You'll always find a few bad apples in every barrel as I have... Where I come from, the customer is always right. In Ireland, its just the opposite. The rude employee tries to make it look like its all your fault and not theirs for the screw-up! Plain and simple, its called Bad Business Practices! Be careful on what you order on Micks Garage! Check and double check their website while ordering product(s)
If they have a special going on- then record, file, take a pic of the discount voucher on the screen for your records! When you check-out make sure you have received your discount imediatley! If not, cancel your order! Good luck shopping...
