LoveholidaysReviews 282

Wouldn't touch them with a barrage pole,travelling with party of 14 in April for my special birthday and payed extra for early morning flights as the ones that were sold with the holiday didn't suit us travelling with our young grandchildren.flights have now been changed and refused to refund the difference we paid for the early morning flights and we had to change our transfers ourselves when everything was booked through them

Ruined our Christmas 2023! Paid for a package deal to Sharm El Skeikh over 12 months and it wasn't cheap. Airline changed dates of departure so entire booking changed however love holiday rebooked my hotel 12 hours away from the airport. Imagine me turning up at 10pm and was told my hotel was 12 hours away and I need to hop on a flight to Hurgada! Love holiday emergency service said I knew of the booking and it was my fault for choosing a hotel 12 hours away! That it was my fault and not their problem. I decided to go through the booking and saw that it was indeed their fault. Regardless of whose fault it is, I'm stranded in another Country with a child! It is now more than 24 hours and issue still unresolved after speaking to 5 staff members of the emergency team in love holiday! Myself and my son had to pay for our hotel rooms all over again and have not eaten all day. Nothing to love in love holidays! It should rename itself to disappointing holidays! Or hate holidays! Incompetent company holidays! We will take your money and leave you stranded holidays! Merry Christmas! They have Ruined Christmas for us!

Post Love Holiday response 27th Dec 23. Is that the best you could do? You reached out to me for more information which I provided only for you to post the below lazy and shameless response. Please do better! Goes to show your offer of looking into the issue was just lip service and false. Asking for lead passenger when it is a mother and child booking! If you can't deduce who the lead passenger between an adult and a child, can you not see how hopeless your situation as a company can be?

Post update: Hotel reservation staff at hotel left me a message to reach out to them and I panicked and so upset that there was a problem with a booking. We were on edge all through the trip thanks to love holidays. Love holidays said they did their best and offered zero compensation for the stress and inconvenience.

WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!
Took my money for a booking they cannot fulfil, but will not refund me. Keep telling me I have to wait 72 hours (even though I can see there are no rooms left). Refused to let me speak to a manager despite me asking several times. SCAM COMPANY. AVOID AT ALL COSTS!

So i had found a holiday deal on their website where it said i can secure the booking by paying the deposit of £59 per person.

So i had paid this deposit per person to secure the price i had found for this holiday, however once i had paid the deposit the money was taken out of my account and i had received an email saying that the order is pending. Few hours later i get another email saying that they could not confirm the booking as the price of the flight has now changed and that i have to pay £80 extra for this.

So basically i was mislead by the information on their website as it stated that the price can be SECURED with the deposit but even after paying the deposit my price was not secure and i was then told i need to pay extra in order to secure my booking.

I had called love holidays and spoke to a customer support agent who then informed me that they are facing issues with the flight team, so because of their internal issues, me as a customer is now having to suffer for their incapability of running a business smoothly and i am having to face the charges for this.

This is really frustrating as the whole point of paying the deposit which i had done was to secure the booking price on their website. This information is clearly misleading as they just want to take your money and then charge you extra once you have paid the deposit which is what

Booked holiday on the tuesday - no conformation until the saturday. Email dates were completely wrong - they had booked for 2 wks later. Obviously rang straight away, to be told manager will be in on the monday. Called monday to speak with manager to be told he will contact within in 72 hours.
We could not access online account, the help desk could not access it either (very convenient)
They are basically saying its my error, myself and partner booked it together there are only certain dates we can go due to work commitments.
Now going down the rd of cancellation, from what i have seen on other forums they will charge for the flights plus other fees.
Looking at the holiday we booked for those dates have jumped up £1000 (convenient)
I have seen on other forums this has happened with others, very good scam they have going on.

To anyone booking with this company please take screen shots of the dates you book with prrof of date you took the pic.

Im in a dispute with them, not holding my breath as other have had to go with the dates they didnt book or lose or be charged over the top fees.

Heart broken

Booked a package holiday to Turkey with Loveholidays.
It was the first time I used this company to book a holiday. The booking process was easy and simple to complete.
Confirmation of flights, transfers and accommodation were immediately confirmed on payment. Documentation, information re: flights, transfers and accommodation was clear and explicit.
We flew from Dublin to Izmir, Turkey on the 23/12/2023. We had clear instructions re: connecting with our transfer driver, however we were met in the Airport Arrivals Hall by the driver. He was displaying a notice with my name and the names of another passenger group. I identified myself to the driver, he instructed us to wait in the Arrivals area until the other passengers arrived. We waited approximately 15mis, the other passengers did not show up. He escorted us to the car park, loaded our luggage, we boarded the bus, he then left us alone in a dark car par, while he returned to the airport to search for the other passengers, returning approximately 30mins later, not having located the passengers. He then left the car park with us, travelled back through the airport arrivals area, still trying to locate the missing passengers. The driver then proceeded to leave the airport, we mistakenly thought we were at last on our way to our hotel in Kusadasi! Until he suddenly parked the bus at the side of a road. We began to fear for our safety, it was midnight, there was nobody else traveling with us or nobody around. I asked the driver why we were parked there and he replied he was waiting for another passenger from another flight! We waited approximately 15 mins while he made a few phone calls. We did not know what to expect next! We did not even have the option of abandoning the transfer and hiring a private taxi to transport us to Kusadasi as we were well away from the airport, in unfamiliar territory, nobody around and it was after midnight. I asked how long more do we have to wait, he replied 5 mins. Soon after that he informed us we would be changing vehicles. Another driver and vehicle arrived and we started our journey to Kusadasi. We were the only passengers aboard.
The return journey to the airport was perfect apart from not being informed of the pick up time.early. The Transfer Company involved was MTS Globe Turkey.
I filed a complaint to loveholidays when I returned home, they passed my complaint onto the transfer company who dismissed the issue and stated what we experienced was "normal". Loveholidays did apologise. I paid €107 for this return transfer for 2 adults. I certainly would expect a reasonable standard of service, not the service we received on our transfer from Izmir airport to. Kusadasi and what MTS Globe Turkey offers as a "normal" standard of service.
The experience left both of us stressed and disillusioned.
We stayed at rhe DERICI Hotel in Kusadasi for 7 nights on a B&B basis. The location of the hotel is excellent with superb views. The hotel staff are exceptionally courteous, friendly and helpful. The hotel is spotlessly clean. It could do with a little updating and refurbishment. The rooms are comfortable and quiet, however the beds are very hard. The breakfast is o.k. Not a lot of choice but certainly edible. I would definitely consider staying at The DERICI Hotel again.
Apart from the terrible experience we encountered with the transfer from the airport to the hotel every other segment of our booking was very good.
I would be leaving a 5 star rating in this review if we haven't had this awful experience with MTS Globe Turkey
I don't think we will be booking any future holidays with loveholidays.ie
Further update: To add insult to injury Loveholidays replied to my review on Trustpilot informing me the issue was still under investigation. I received an email today from Loveholidays informing me that they are now closing the case as the issue is out of their control.
I repeatedly asked if they considered the standard of service we received from their service provider MTS Globe Turkey was acceptable, I never received a reply to that question! I am assuming that Loveholidays accepts that Fearing for our Safety during our transfer from Izmir Airport to Kusadasi is an acceptable standard of service.
As I already stated it was my first booking with Loveholidays and it certainly will be my last. I have traveled the world, travelled to Turkey on several occasions, used transfers from airports, never once did I fear for my safety until 23/12/2023.

Oveholidays is the most disgusting and unprofessional company ever. I would never use them again or recommend them. Myself and my two friends booked a city break to Milan with this company. We chose to pay in three instalments, which we paid in full before the trip. Up to two days before date of travel, we were receiving holiday reminders by email and confirmation emails of the trip. We got on our flights to Italy and then got to the hotel. Only to be told that Love holidays cancelled the booking 10am the day before with no phone call. We was left stranded in Italy with no accommodation and not knowing what to do. After multiple phone calls to the loveholidays emergency line with multiples team members who was giving us the run around. They said there was an issue with the first payment made of £87. Although, the other payments of over £1000 had already been taken. No one alerted us to this or got in touch. We begged for help and even offered to pay an extra £87 although we had already paid this when original booking was made. They said they cannot assist us further and then each call we made for more assistance they began putting us on hold or just hanging up on us. We had to pay to get an Airbnb and travel further into Italy just so we could have somewhere to stay. Love holidays are refusing to now refund the money for the hotel even though we did not cancel this booking. Absolutely disgusting. No wonder they are no longer registered with ATOL. Please AVOID this company and read through proper reviews about this scammer company.

This site is not reliable. I have booked a resort in Hurgarda for November, a two bedroom apartment for my family of 5. We selected this apartment on the loveholidays website after seeing the images provided by the resort. When we arrived they told us that they didn't have any apartments, and they gave us a standard room where there wasn't room for all of us. loveholidays instead of admitting that they had deceived us, said that the resort had done the right thing and that they had given us what we had paid for and that therefore they would not give us a refund or change the hotel. An absolute disgrace for the resort and for loveholidays, unprofessional and unreliable. And contacting them is impossible to say the least, terrible customer service.
And we were not the only ones to suffer this scam, because on the same day of our arrival another couple also had the same misfortune and loveholidays neither refunded nor changed the hotel. "the mystery of the non-existent apartments"
The resort is the Royal Lagoons Acquapark. Be wary of the site and the resort.
We've been through two weeks of hell!

Went to Hotel Houda Yasmine in Tunisia and over 60 guests went down with food poisoning due to non-existent food hygiene and a dirty hotel. Contacted their customer support when I arrived back in UK they d climbed any assistance unless I had a medical certificate and a stool test. So lost 3/6 days vomiting and diarrhea spent in my room eating very little. They are a hohe

The pictures of the room I booked are completely different from the room I stayed in! The room advertised is not the room I was given: this is fake advertising as pictures are completely misleading.
The room was so bad: outdated, old, dirty and had stains on the wall! They cannot be considered a 4 star hotel! I definitely don't recommend Wenceslas Square Hotel in Prague and will not be booking another holiday with loveholidays ever again.
My complaint was "solved" by costumer services with a 10% refund: a joke!

Due to me being primary carer this was my the first family holiday in five years. Due to issues with air traffic control and then technical issues with the flight my family and I were delayed for three days. I contacted Love Holidays office to assist with the booked transfer company and they didn't want to know. They kept citing we are only the booking agent. I asked them whether they could inform the hotel that we were going to be late and guess what they were only broker couldn't help me. I contacted them to make a claim but yes you've got it you ignored my letters and claim. AVOID AVOID AVOID!Love Holidays is an absolute disgrace. I will never never use their company again. They are shambolic. Shame on them

We added my daughter to our holiday and could not verify her online. So had to pay £55 to verify at airport. Then on way home still couldn't verify her and had to pay 30 euros. Spoke to airline and they said loveholidays have put on this person has to verify at airport. 5 times trying to speak and sort this wit loveholidays they told me it's got nothing to do with them as they are just a travel agent. I will never book though loveholidays again as after they get there money they don't want to help.

DO NOT BOOK WITH THIS COMPANY! All the other review sites will tell you about this company that it's utterly a scam and shambles! DO NOT BOOK IF YOU WANT A SECURE AND ASSURED HOLIDAY.
Booked a holiday, due to ill health and family emergency we were unable to go phoned LOVE holidays 3 times a day to organise a new date or refund all the time bring fobbed off by atrocious customer service and no understanding that we needed to be at the hospital...these things happen right but all the time being told there is nothing they can do will have to wait for a team to email or get back to you which they never do. What is disgraceful is that even up to days before our booked departure date we were still awaiting what was happening? In the end no holiday no money back and no care in the world from them. How can humanity behave like this when people have gone into hospital etc. DISGUSTING!

Spent my whole week around druggies smoking durgs in front of kids Reported to the staff and seemed to think it was all normal, not happy at all

I had to cancel a holiday to Egypt because of the war in Gaza. Easyjet refunded the tax of £93.42 back to the card loveholidays used when it should have been refunded back to me! Yet love holiday retained £308.77 + 93.42... for a holiday I could not take - loss of £402.19 AVOID this money grabbing fraudulent company.

I booked a holiday and within 10 mins I realised I booked the wrong hotel as they had a stupid add showing of the hotel I wanted and though I was booking

I contacted them to advise and even though the hotel I wanted was only 30euro more they wanted 450euro extra and also 25euro change fee.

I was happy to pay the change fee but not the extra 450euro. Extremely unhelpful. Staff continuously giving incorrect and conflicting information

Sent me to a hotel where they allow people to smoke drugs around the swimming pool around children reported to the staff and love holidays love holidays do not want to know and do not care and will not issue any sort of compensation for this I find this very very disturbing please be aware I would highly Not recommend this place for anyone that would like to go and stay with a child especially in the hotel marraj world hotel

Purchased a holiday package, stating that the hotel will have air conditioning, Spa/fitness facility, bar... but when we arrived we realized that not only that's not the case now, hotel has never had such facilities.
Got in touch with customer services and explained the situation, to my surprise they did not believe me and asked me to check and see if air conditioning units are under maintenance... After wasting two days of my holiday chasing Loveholidays customer services, hours on the phone, online chat and sleeping in a room with a fan when temperature outside was 31 degrees, they asked me to get the hotel to send them an email and verify that they do not have these facilities.
I did that and took photos of the room and hotel facilities and send it to them just to be offered a £50 compensation as the best that they can do. I was told that if I do not wish to accept the offer, there is nothing else they are willing to do and I can make a claim after I arrived home, If I decided to go down that path, they don't guarantee that I would be offered anything at all.
After arriving home, going forwards and backward for a month with their team they decided the issue me a refund of £70 to my account without my agreement and told me not to call them regarding this matter again as this matter has been closed on their end and further correspondence essentially will be ignored, whilst they were still selling package holidays to the same hotel advertising the same facilities, even though they new that was not through.
Only after I got in touch with ASA, they decided to change the advert.
Shame on you Loveholidays.
I will never use them again and certainly won't recommend them to anyone else unless you don't mind nasty surprises and holiday packages from hell.

I do not recommend using loveholidays because customers are not a priority for them!
They are not professionals

Ref:LOV*******U
We booked a much anticipated holiday after Covid in 2022 through loveholidays and spent over £5,000. I was unable to check in as Ryanair did not recognise my email address for check-in even though it was the same email address used to book the holiday with loveholidays. I called loveholidays customer service for assistance and got no response after waiting for 1 and a half hours and there was no response to the online bot. I had received no information that would have enabled me to check-in and so had to pay check-in costs at the airport. After many attempts, loveholidays refused to reimburse me as they said that they had sent an email about online check-in to me. This had never been received and I had to take loveholidays to county court in Warwick where the judge found that loveholidays had breached their contract and loveholidays were instructed to reimburse my check-in costs. Loveholidays bullied and intimidated me during the legal process and implied that I'd have to pay hefty court costs if I lost which was not the case as it was a small claims court. I found the whole court process incredibly stressful and time-consuming but I needed to do it for other people who might not be able to stand up to companies like loveholidays who treat their customers like this. I wouldn't travel with loveholidays again even if I was given a free holiday.