LensablReviews 6,499

First time customer. I loved my old frames but my optician wouldn't put new lenses in them. Found Lensabl and gave it a try. Very easy process on their web site. They sent me a box to mail my frames in and kept me up-to-date on the progress.
I got my glasses back in about a week and I am very impressed with the quality! I have gotten "bargain" glasses in the past an know what it's like to have poorly set lenses.
I plan on sending my sunglasses in for my new prescription as well.

I was skeptical at first, but I was quickly convinced! High quality product (even the Everyday Eyewear line) and they even replaced my glasses after they were damaged by a swinging car door the first day I had them. They made my glasses a priority and had them made and sent super fast and then remade and sent very fast again. Customer service was great and messages were answered within one business day. I have had issues and so many complaints with bigger companies who make glasses both online and in person, and this is truly the best experience I have had by far. Website is also very simple and easy to use, the only complaint is I cannot click on my glasses to see them again once they are in the shopping cart, I have to look for them all over again. Really really, highly recommend! Lensabl is the only website I will ever use again to buy glasses or lenses!

We sent in two pairs of sunglasses for new lenses (no prescription, just colored lenses). One pair, with dark black lenses, came back just as I'd hoped. My husband's pair was a graded medium brown lens. His sunglasses came back way too light and much different than what was depicted on the screen, even allowing for variations in screen color. He wore the new lenses outside and it felt like no sun was being screened. I've written customer service to see if they can re-do them, included various pictures, and offered to pay the additional cost to have them done to mimic his old lenses. I'm waiting on a response... keeping my fingers crossed since the lenses were over $100. Right now, I'm disappointed because my husband can't use his sunglasses at all, and if I have to pay to have them re-done, I should have bought a new pair.

I Selected Premium Progressive Shamir lenses for my frame and mailed the frame to Lensable. Two weeks later I was told that they don't have the color I have selected and I can pay more to be upgraded to another premium lenses. During all this time, it was very hard to get any response from them. They are very good and quick to answer when you are looking to place an order but once they have your order, service goes really downhill. I ended up cancelling my order as they did not have the color I selected from their website. To cancel and send my frame back, they charged me $25. I would not do business with these guys again. I have used ReplaceALens out of Denver in the past and only reason I came to them was that they were in CA and will have quick turn around time. Stay away from this place.

The process to submit for the replacement lenses was fairly simple and the lenses turned out great. The process to fab and deliver was exhausting. My order was sent back due to "quality" issues twice. I guess it's a good thing that they do exhaustive quality checks and they did upgrade me to next day shipping. It would have been nice to have a more detailed explanation of the "issues" and what was being done to address them. Of corse they did not offer any form of compensation until I told them to return my old lenses and refund my money.

First, they "lose" your best pair of limited edition frames. Then they offer to replace them with an inferior substitute, which they get wrong, sending a frame you did not select. Meanwhile, they put the wrong lenses in the two other frames you sent, snd then 6 weeks later, you've still got only one of the three pairs finished correctly. Need I go on? Run from these guys!