LensablReviews 6,502

We placed an order with Lensabl for new lenses for my husband using frames that we had purchased elsewhere online. The order was for lined bifocal lenses. Followed all procedures including multiple photos to determine PD. The frames we had sent in arrived with the new lenses about a month after the initial order was placed. When my husband put them on, he discovered that when he looked straight ahead he was looking through the reading portion. A local optical business told us that the lenses must have been produced in lined bifocal lenses in the process or configuration for progressive bifocal lenses. We had not intentionally or inadvertently ordered progressive bifocal lenses. I immediately contacted the company rep Mark in several emails thinking that a speedy resolution was possible but requested a refund when I realized the unacceptable timeliness. But Mark insisted that new lenses be produced. When I explained that we did not have another month, needed to have lenses made locally, and would not send frames back, he ignored me. We went to Sam's Club in Longview, TX 2 days later as they were closed on Monday. Submitted the prescription and frame. Order was placed and the frames came back with new lenses in less than a week. My husband is thrilled. As we had no other option regarding Lensable, we took the lenses they had produced, and sent them back in the box they had sent. I just received an email that the new lenses were delivered to our house in TX more than 2 months after the original order placed and while we are in Colorado preparing to return to Texas after my husband's appointment with his retina specialist! ZERO stars to Lensabl for the lenses produced, the length of time required for the entire process, and for being unwilling to refund the cost to retired people on a limited income with significant need for good service!

The quality of the end product is very good, however there were two issues I encountered during this purchase: 1.) What was advertised as a 6 day process on line ended up being 30 days with no proactive communication on the challenges or revised timing 2.) the lenses are good, but they do not include my progressive lens prescription - which was both sent and requested. No one told me this was not going to be executed or advised it was not possible. The frames work and look great, but it is not my full prescription.

I love the look. And I can see really well. There is great coverage for my eyes. The glasses just don't fit my head. So sad because I really like them.

First bad point: my frames were lost in transit to the lab but the website recorded that they had received them so I didn't know my frames were lost for an entire month. Second bad point: the company could do nothing to help me retrieve my lost frames. Their solution was to offer me a free set of frames which they would've thrown in free with the lenses I was already buying and treating it as if they were doing me a favor. Third bad point the glasses they were going to make me to replace the frames I had lost failed quality control inspection and had to go back to the lab for another week. All in all three months. Lost frames. No real compensation since the frames they gave me were "free with the purchase of lenses". One upside the person answering my customer service emails was prompt and did their best. So customer service person good rest of the experience absolutely lousy