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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Receipt of finished product took a lot longer than I thought it was supposed to be. However I ordered around the holidays so that probably affected the production.
The lenses themselves are just ok. There is noticeable distortion at the edges but I don't look along the edges that often. Still a pretty good price for a new set of lenses. I took advantage of 25 percent off around the holidays.
I was happy with the performance of this company, my only concern was that I think the left and right prescription was mixed up because they don't quite look the same through as my other glasses do. It is not too big of a deal as both eyes are close to the same, only.5 of a difference.
This is the second pair of glasses I've ordered through Lensabl. Both times were using the service where existing frames were sent to have new prescription lenses put in.
Overall, quality and service were very good. The only issue is that both times, fulfilling the order was delayed. Both times, the delay was said to be due to lenses failing QC and needing to start over. The first time, the delay was about two weeks. The second time was closer to a month.
After using the website once it's really easy to use
Absolutely amazing! Best lenses ever! Quick efficient and always able to have status and find out where they were.
It took a bit longer than expected but the finished product is great!
I've ordered a bunch of stuff from Lensabl over the ears, but this order got a little squirrelly. The software allowed me to order a lens that doesn't exist, apparently. Customer Service contacted me to ask about a substitution. That took a few back-n-forths, but we got that resolved. Then my RX was missing information, but I only figured that out by logging in and seeing my order was on hold. I've never had to enter this info before, but sure... I do want the most accurate RX possible. OK. Then I'm just wondering where my order is... I log back in, and the status is again listed at on hold. I contact Customer Service, and the lenses are on the way, as it turns out. They show up a few days later, and the the RX is perfect. In the end it all worked out, and I am grateful everyone did their job. It just took a bit longer than normal, and that all could have been prevented if the ordering software caught some of those miss-matched options and missing information.
Great way to replace lens only when you have frames that you really like and don't want to replace.
Got a pair of frames free with lenses, and only paid $70ish dollars for a new pair of glasses that I needed. Very nice.
When I received my sunglasses back the frames we very large and falling off. When I sent them in the frames were slightly tight. I will go back to the shop I bought them from and ask to get adjusted. Also there is a lot of glare add the sun is not blocked out as much as previous prescription sunglasses I have had in the past. My eyes are very light sensitive. Thank you
I sent in my RAYBAN stories for replacing the lenses and they told me the lab is unable to replace it for me. I had to send another pair. I did. But they have never return the RAYBAN stories. It is gone! I have made numerous calls and emails and they keep apologizing but they just cannot return my RAYBAN stories
Great glasses. Very impressed with the process and communication.
This was much more economical than traditional lens replacement at a glasses store!
The whole process was smooth and you just can't beat the price. The very same thing with 2 other major companies was going to cost me more than half of what lensabl costs. Decision maaaaade
Very smooth process and did a good job on my glasses.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members