LensablReviews 6,499

Love my rimless glasses! Was nervous to just send a pair in with my prescription …. But they came back in perfection condition with my bifocal prescription done perfectly! Thank you

Very satisfied with the experience. I will use them again for sure

My first order with Lensabl was poor. Sent in a expensive pair of glasses to have new lenses installed. Communication about the progress of the work was very poor. After some period of time, I followed up, received (what seemed to be a pre-made response) that I would be getting another message. After a few days, message received that there was a quality control problem and lenses had to be redone. After a number of weeks finally received my glasses.

I would have to think twice if I wanted to use Lensabl again. For completely new glasses, I am very satisfied with Zenni Optical.

Great service. Quality product. Convenient. Wish it didn't take so long to process, though. I'm overall really happy with them.

Received glasses with one arm not attached. I finally figured out how to put back on myself. Customer service is rude and does not return emails. Sent expense case not seeing that you were not to do so. When I contacted them they were rude and basically said sorry should have not sent them and did not even try to locate them.

Had lenses replaced in a an older vintage eyeglass. It was a bi-focal prescription and work was done precisely, the bi-focal line was right where it should be and my frames were treated with care. This is my fourth order with Lensbl. Highly recommend Lensabl!

The quality of the lenses were good when they finally arrived. Took more than a month to get my glasses back after they received them.

Very bad experience.
Sent new frames for prescription lenses.
They seemed fine, but after some weeks a lense fell out of frame.
I returned them and when I got them back the right lense was not secure in frame; it rocked a bit. (They had not rocked when I first got them back.)
So i sent them back at my expense... But this time THEY DID NOT DO ANYTHING and glasses were in same condition as i had sent them, lense rocking in frame. NO OLD LENSES WERE INCLUDED in this return shipment, meaning they had not replaced it AT ALL.
They could not have inspected these glasses before shipping, or they would have easily detected the same problem had not been addresed.
I want my money back at this point but was told no. So goodbye Lensabl.

Purchased lenses that would be considered top-spec. Upon checkout, I opted to provide the frame for the lenses purchased. After waiting 3 days with no communication, I reached out to customer service to ask if I would be getting an email with the shipping label OR receiving packaging to send away my frames. Once I made contact with a customer service rep, I felt my order was progressing again. Packaging was received one week later. Turnaround from Lensabl receiving my frames to receiving the finished product was around 5 business days (shorter than expected)... Upon receipt, I noticed the frames provided were bent at both arms and hinges. The frames provided were new. Overall product is usable BUT frames slip off my head. Like, I can't look down or else my glasses fall off. The problem cannot be fixed due to bending from the hinges. I feel like experienced opticians do not hold frame arms to fit lenses into frames... TLDR - Lenses good BUT bringing your own frames is too problematic.

Excellent service, just what I needed as replacement lenses without hassle or confusion, I was worried I wasn't gonna get it right, but I did, thank you, I will use this service again for sue.

Easy process to get my favorite frame updated with new lenses. I added transition to help with living in SWFL. Love that I can wear them all the time. No need to swap for sunglasses

Very professional, easy to deal with and affordable

I was a bit hesitant at first but they did an excellent job on my glasses. Will definitely be looking forward to the next one. Thank you!

I had a great experience with Lensabl. The glasses I ordered are on par with the pair that came from my eye doctor at a fraction of the price.

I didn't read reviews before I sent my glasses out. If I did, I would've probably went elsewhere. While my experience wasn't as bad as others, it was still frustrating. The my account page for order status doesn't update very well and kept my wondering what is going on. Before I sent my glasses out, I uploaded everything that was needed but was still asked to upload more information even though there wasn't a spot to upload what was needed. I ended up uploaded my PD image elsewhere and contacted customer service to let them know where I uploaded it. When I asked customer service if my glasses would ship by the date I was previously given, I ended up getting an email that it was shipped days ago but my account page didn't show that it shipped. Overall, I am happy with the lenses.