LensablReviews 6,503

I saw what the expected time frame was to process an order for ne lens. Based on that time frame I placed my order. It took much longer than stated to get this transaction completed. It is misleading to post information that is not true. When I questioned why my order was taking so long I never received an acceptable response. I will not be using this company again.

Sent in my old glasses. Took a couple of photos, did it all online. And NOW I have a cool pair of reading glasses in the frame that I LOVE

I sent in an e-mail that I received them however they are not usable right now.

Order process was easy. I didn't receive what I wanted and the process of getting it resolved is slow. Hoping I haven't wasted my hard earned money. Waiting for a resolution.

It takes too long to get a hold or hear back from someone
Timeline on the website is never accurate
Production timeline is excessive for online based company
When in the business of a specific service you should not be failing inspections that many times
Price point is not that much different from local companies

Good I wish it would take a little less time to receive glasses

First lensabl staff did the wrong prescription that made my order time sensitive. Their customer service said my timetable for delivery would not be a problem while they corrected the prescription. Then it did not arrive when I needed it. Too many mistakes.

I made the order and sent my prescription and either my optometrist made a mistake in writing the prescription or the lab did not read the numbers correctly.However, the customer service did not dispute who was at fault. They sent me a box and I returned the incorrect lenses back and they sent me a new pair with the revised prescription. They did not add any charge to me and only gave positive customer service. I will recommend Lensabl to any potential customers and to my friends. A job well done. Mahalo.

The lenses took 6 weeks to be delivered which included remaking them due to a quality issue they found. There were no updates until I sent email asking status ~3 weeks after Lensabl received my frames. The status updates underestimated how long it takes to complete my lenses. When delivered, the lenses met my expectations.

Had my prescriptions from earlier… filled out the website quickly and ordered a box to be sent to me that I could put my glasses in. The whole process took a fair number of days from order to arrival of the finish glasses… but few minutes of my time which is what I wanted

Lens quality is fantastic, but process took over a month which is just too long these days.

This was the first time I ordered with Lensabi. I received a clear message about my PD (pupil distance) once I had made my order, basically to clarify things on the prescription I submitted. We got that figured out, and the lens are perfect. Plus the frames are pretty cool!

I am always very pleased with my orders - 3 pairs this time and sending another soon. Good service, high quality. Communication is EXCELLENT. My only "complaint", wish they would tune up frames sent, making the investment for new lenses would be so much more appealing if frames were inspected and tuned up.

Needed lenses for Bose Tenor audio glasses. Simple process uploading rx and glasses were delivered quickly.

Had a great experience with warranty and Mark and Megan are the best at customer service. Thanks Lensabl.

They lost a pair of glasses I sent in, and made all efforts to locate it. When they could not, they let me choose a replacement pair of glasses at their cost, from eBay or anywhere else, and took care of it from there.

I promptly received my new lenses, however they don't seem to match my new prescription that my regular glasses match. The distance vision portion is off. Additionally, the glasses showed up with permanent marker dots on the lenses.