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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,508 reviews

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Arizona
1 review
1 helpful vote
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First time bi-focal-er
June 19, 2023

As a 49 yr old, I finally gave in and ordered my first pair of bi-focal lenses to go in a pair of fav frames. While still somewhat subtle, I didn't think the line would be quite as pronounced, but I am new to this game. Functionally they're amazing - perhaps life changing. Service and process was great. Expect at least 10 days for turn around including shipping. Thank you, Lensabl.

Date of experience: June 19, 2023
New York
1 review
0 helpful votes
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Long wait for initial box
June 17, 2023

Because I waited over a week to get started the length from start to finish was long. Otherwise good

Date of experience: June 17, 2023
Michigan
1 review
2 helpful votes
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I had quite a few issues with Lensabl, and though their customer service team was wanting to help, I ended up not being very satisfied with the final work. It was delayed in getting back to me due to "quality checks" but when my glasses got back to me, the nose pads were bent out of place. How much quality did they actually check?

Date of experience: June 16, 2023
Megan H. — Lensabl Rep
over a year old

Thank you for sharing your feedback with us. We regret to hear that your experience did not match your expectations and for any inconvenience this may have caused. We truly value your input and are always striving for our customer’s complete satisfaction. At Lensabl, we're committed to quality. Every pair of lenses we produce undergoes thorough quality checks to ensure they meet our high standards. We sincerely apologize if it appeared that this wasn't the case with your order.

The issue you mentioned regarding the nose pads being bent out of place is certainly not reflective of our usual standards, and we're sorry for this oversight. We were not aware of this issue upon dispatch, and we would have immediately addressed it if we had been. Our customer service team is always ready and willing to assist our customers. If you are still unsatisfied with your glasses, please don't hesitate to get in touch with our customer service team. We will do everything we can to rectify the situation and ensure that you are completely satisfied with the solution we provide.

Florida
1 review
0 helpful votes
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Amazing business
June 15, 2023
Updated review

I was looking from long time a place to do my prescription lenses not too expensive, and finally I found Lensabl. I did 3 Single Vision Prescription - Blue-Light Blocking- Poly + Standard AR, 1Sun Mirrored Polarized (brown), Lens Options: Poly + Standard AR, Prescription Type and 1 for my husband Progressive Standard Prescription Transitions Signature - Poly + Standard AR. We are so happy, and now we are sending the second order, same as the first one. We re

Date of experience: June 15, 2023

Very easy and cheap
May 29, 2023
Previous review

Very easy and cheap

Date of experience: May 29, 2023
Washington
1 review
0 helpful votes
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Fast great lenses
June 15, 2023

Good experience. The lenses look great. Ordered replacement lenses for my glasses

Date of experience: June 15, 2023
California
1 review
0 helpful votes
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Bose Glasses
June 13, 2023

Navigating the website was simple. Took exactly 2 weeks for my glasses to arrive. I bought the Bose tenor sunglasses with clear lens. It's great but the only issue is the Bose sunglasses is that it's little too tight. The Bose Sunglasses sample ones I tried on at Best Buy weren't as tight as my Lensabl ones. I tried getting my glasses adjusted at a glasses store but they warned me about the heat possibly damaging the Bose wires

Date of experience: June 13, 2023
California
1 review
0 helpful votes
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Replaced my glasses for free
June 10, 2023

After waiting longer than expected for a lens replacement on some frames I sent in, I was notified that there was an accident and the frames broke in the process. They assured me they would replace them free of charge with the original manufacturer! All looks great and they were very prompt with their responses. I've had a few lenses replaced with them and have had great experiences every time.

Date of experience: June 10, 2023
Texas
1 review
0 helpful votes
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You better be carful.
July 8, 2023

I will tell you about my last 3 years that I been placing orders to them.
First year I will not complain, everything was perfect, I loved my glasses, their were fantastic.
Second year something went wrong, but hey, everybody have mistakes, they misread my prescription and boom, when they arrived I couldn't use them because I couldn't see, blurry sight, so I send them back to remake them, so that take another month, plus the 3 weeks that they took at first, any way, it was the first time making something wrong so I could live with it.
Third time on their site tracker the production didn't moved, so I called and see what's the deal, and they said that I missed the pupillary distance which it was false since you can read it in the prescription that I sent to them, when my glasses arrived, surprisingly I can see a fingerprint from somebody that touched when they were coating them, the coat was fresh and they didn't care, for unbelievable that it looked they sent me my glasses like that, so as you can figure it out, I have to returned them back, so her we go again, another month to "redo" or should I said to repair their mistake, that's it to me, enough is enough, there isn't another chance for "Lensable", a work that takes 2 weeks these guys turned it into a month or more, that is unacceptable, on top of that now I need to find another reliable company to make my glasses.
So there you go, hope it's serviceable the review for you.

Date of experience: June 8, 2023
Megan H. — Lensabl Rep
over a year old

Thank you for taking the time to share your experience with us. We value all feedback and use it to make necessary improvements. We're very sorry to hear about the issues you've faced over the last three years with your orders. This is certainly not the level of service we strive to provide.

Firstly, we would like to apologize for any inconvenience caused by the misreading of your prescription on your second order, and the coating issue on your third. At Lensabl, we strive for perfection in every single order and we're sincerely sorry that we fell short in these instances. We have procedures in place to ensure that all necessary information is correctly entered and checked throughout the production process. However, it seems there were oversights on our end in your recent orders, which is truly regrettable.

While we understand your disappointment, we haven't received any follow-up communication from you regarding dissatisfaction with the completed redo. Please reach out to us if you're still facing issues with your glasses. Our customer service team is always ready to assist you and rectify any issues to your satisfaction.

Illinois
2 reviews
0 helpful votes
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They did a good job replacing my sunglasses lenses, they look great. Finally polarized! It just took much longer than I thought it would and their "tracking feature" never updated until the item shipped. Still 9/10 would use again.

Date of experience: June 8, 2023
Washington
1 review
0 helpful votes
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Excellent service
June 2, 2023

I absolutely love you excellent service. I am so happy with your product, and service. You have a very happy customer in me.

Date of experience: June 2, 2023
New Jersey
2 reviews
0 helpful votes
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Gold mirror not as intense as expected, but beautifully finished.

Date of experience: June 1, 2023
Massachusetts
1 review
0 helpful votes
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New lens
June 1, 2023

Fast accurate service. Would use them again. Fast accurate service. Would use them again. Fast accurate service. Would use them again. Fast accurate service. Would use them again.

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
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Affordable, Fast, Quality
June 1, 2023

I had one of my sunglasses changed to prescription lenses for driving. A consumer report article recommended a few lenses replace companies, and I picked up Lensabl based on overall good ratings. My sunglasses came back very quickly and I am very pleased with the results. I'm sending my another sunglasses to have them changed with prescription lenses. I would use Lensabl again in the future and highly recommend Lensabl.

Date of experience: June 1, 2023
Texas
1 review
1 helpful vote
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Late
July 1, 2023

It took longer than I expected. I had to contact customer service to get it delivered

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Old Frames - New Glasses!
May 31, 2023

I have worn glasses since 4th grade, and trust me that was A LONG time ago. I recently had cataract surgery and no longer need anything other reading glasses. I have some frames that I love, and I heard about Lensabl so I thought I would give them a try. I sent off a pair of frames and everything worked smoothly and easily. I had a few questions once my glasses were received, and the Lensabl service person answered right away. I have a few more frames that I will send to them. I think it is a great service, and they are very attentive and service-driven.

Date of experience: May 31, 2023
Iowa
1 review
0 helpful votes
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Great lenses
May 31, 2023

Clear instructions, easy process, good lenses. It's pricey to do lenses but more competitive than other options.

Date of experience: May 31, 2023
Illinois
1 review
0 helpful votes
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Won't use again
June 29, 2023

It took almost 2 months for delivery. Had to email customer service several times to receive update. Customer service agent was VERY rude. Needless to say, I won't use or recommend again.

Date of experience: May 30, 2023
Colorado
1 review
0 helpful votes
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Great communication
May 30, 2023

Took longer than expected, but that was because they identified a flaw in original set of lenses they made. Communication was admirable throughout the process. Overall happy with service. One star off only because of the amount of time it took to get my glasses completed and back to me. Would use service again, and recommend to others.

Date of experience: May 30, 2023
Colorado
2 reviews
0 helpful votes
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Beautifully done.
May 27, 2023

Helpful staff, good communication, great product, reasonable timeframe.

Date of experience: May 27, 2023
Colorado
1 review
0 helpful votes
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I sent in a perfectly good pair of frames and replaced the lenses. It was simple and easy to do. I got them back in a good turnaround time. So pleased. I'm sending in a few more frames.

Date of experience: May 26, 2023