LensablReviews 6,502

I shipped my frame end of June. I did not hear anything for 10 days. Finally they said to fill out some missing information. I fixed the issue and waited. Two weeks later I still haven't gotten my glasses. I called and she said my glasses were failed for inspection. I finally received a month later. Also I am still disputing with double charges on my credit card. My credit card company said they have not received a reply from Lensabl yet.

3 points I want to make after a year and a half later post Lensabl order:
1. I had realized at some point that there was a different screw on my glasses and the last time I had taken it in was when I had sent my glasses to get my lens replaced to Lensabl. The friction on one side was loose and I couldn't tell why and it is because they might have lost the original screw and replaced it with one of their own... highly disappointed.
2. When I had placed my order on 12/21/2021, the progress of my lens kept saying it was at the lab for almost a month and that is when I reached out to customer service. They responded and provided me with the incorrect tracking number, and then once I was in contact with them my glasses were finally in progress to be shipped back to me. It seemed as if they forgot to either update the order or ship it out to me when it might have been ready a while ago.
3. I thought my eyesight had gotten worse, but I only had these lens replaced a year and a half ago through Lensabl. I recently went to my local optometrist to get my eyes checked and they noted that the astigmatism on my left lens were off. This whole time my lens I received were not correct and I ensured that the numbers submitted on my end were in fact correct from what was shown on my prescription at the time. Despite whether or not it was my user end error or Lensabl since this order was almost a couple of years ago, I wouldn't recommend. Please find and go to a local optometrist if you are able to. You really get what you pay for!

Took 2 weeks to receive an order that I paid extra for shipping to get in 1-3 days. Customer service took 3 days to reply after emailing to check my order status. Asked about refund on shipping since it didn't arrive within the promised time and haven't heard back from them.

Easy, painless experience! Sent in frames to be made into sunglasses. They are awesome!

Lensabl does what they say. Getting your frames to and from them is mostly easy.; if you need a box, they'll send you a box. They even do fancy progressive lenses and Transitions. Ultimately, I think my glasses are ok, but since they are progressive, I'll have to wear them a little while to be sure.

But - some things need tidying up on the site.
1. their online eye scrip test, if you pay for it, is not added to your "prescriptions" list, which is confusing.
2. they have their own yearly lens plan you can purchase if you like, but they are still considered an out of service provider re: insurance. This is fine, but the site kb page, dated 2018, still says "We are working with insurance carriers to be able to provide this as a payment option."
3. They need "PD" (pupillary distance) as part of your scrip, but this is not mentioned initially. Same for " segmentation height" if you were getting progressive lenses. This requires taking a photo with a card under your nose, which seems easy, but really isn't. Yet after spending quite a bit of time on this, i was informed by customer service that they did not need it. If true, that should be removed from the website.

I love that I can reuse my old frames and give them new life by updating my prescription

I wish the actual page to see the progress of your glasses was accurate as I had no updates for my glasses until it was delivered! But the customer service team reassured they would prioritize my order and understood my worries

Flawless lenses seamless ordering process very happy with my new glasses

RCVD killer OAKLEY frames from Designer Optics- another online site - i shipped them to lensable and let them run with it. Two problems encounterd: 1. Submitting payment on website did not go smoothly and I ended up with 6 seperate order charges (probably my fault, I was using my phone). Lensable unable to refund they only saw one charge. My bank was able to credit the 5 charges back - not a big deal. 2. Prescription was several days in the making. QA failure apparently - no problem I wasn't in a hurry. Glasses are great prescription seems good. Thank you LENSABLE

I was hesitant to order progressive lenses online because even getting my eyes measured in person has resulted in progressive lenses that had to be redone. You did a great job. My lenses are perfect. Thank you!

It took way to long to complete order and no communication during the wait. It took three times longer to get them than it took to get new glasses from Warby Parker.

Slow but delivered as advertised…………………………………………….

I sent a pair of frames and my prescription and in a few weeks I had a great pair of eyeglasses with transition lenses. I wil use Lensabl again!

I bought a pair of glasses while in Paris. When I got home I re-tested my eyes for a new Rx.
I sent both to you, they came back un-wearable (the Rx was so wrong in the lenses). I sent them back, they came back better, but they are progressives and when I look down it's very distorted.
I mostly wear them (and all my glasses) for driving and long-distance vision, so I am tolerating them.