LensablReviews 6,499

I sent my Maui Jim wrap around sunglasses to Lensabl back in early June. When I first received them back they were way off. It was like looking at a 3D movie without the 3D glasses. Also the polarization was different for each eye, making it hard to see my GPS screen in my car. I sent them back but my hopes of getting them right were dashed by the representative who said polarized lenses would never allow me to see the screen, even though I had never had that problem with the original lenses. However, when they finally came early August, they were perfect. I can see the GPS, have no distortion, and in love with my glasses once again. Thank you to Shavelle who helped me along the way. My only complaint was how long it took Lensabl to get it right.
Alan P.

I got lasik a few years back and have frames I no longer need. I used lenasbl to replace the frames with non prescription lenses with blue light filtering. Now, I use them to help reduce eye strain when working in front of the computer.

Great experience! Easy, great price abs surprisingly quick. I sent two pairs to two different companies the same day. I'm Still waiting on the other pair to finish production and ship!

It took over a month and a half to get my lenses. There was a constant poor communication from the team on my lenses. Initially I had requested a box be sent to me so I could send my glasses in after multiple weeks of not receiving the box I finally sent my glasses in with a box I procured myself. The excuse was that usps was behind however when I used usps it was there within a day and a half which means that your end was incompetent and pathetic in its excuse. I had provided my pupillary distance when I placed my order using the app from lensabl but yet a month and a half later when my frames were with lensabl I received one email indicating that they needed my pupillary distance to high I thought was odd since I had taken multiple photos earlier. When I reached out a week later they stated that I needed to provide the measurement still. I used a third party app because lensabl is obviously incompetent and unable to use the resources they provide the customer. Once I received the frames with the lenses there is a gap which shows that they do not care about their customers and will process orders without quality assurance. I paid 200 for these lenses and I am extremely disappointed. I will encourage others to NEVER use lensabl.

My new lens on my old glasses were perfect.
My only complaint is that it look longer then I expected to get my glasses back, about a few weeks.
Other than that will definitely use this company again

SCAM!DONT BUY!I sent back twice. NEver sight get right. No refund. Not even sight issue with them, lensbal use shipping tool calls Route. You have to download and they will out fault each other so you will go back and forth between them.

Its not lensabl's fault at all but USPS had marked my package as lost for over 5 months or so, so when i finally got a confirmation email that they were being shipped i was shocked!
Thankfully i had changed my address in time as i had moved.

I recommend maybe a confirmation email when they arrive to the lensabl center because unfortunately USPS is very unreliable as i thought my glasses and money were lost forever.

I require glasses for everything as my vision worsens with age. The processing estimate was 4-7 days. It's now been 2 1/2, almost 3 weeks and I haven't gotten my glasses back. There have been a total of 4 delays and in this time I have been unable to see or even drive. The frustration was not worth the money saved to buy new glasses. I have received no compensation for the ridiculous wait time, although I will say that customer service is friendly.

They lost my frames, took a week to determine that they're lost. And they offered me new frames at no cost, great right? Took a month and a half for them to make them. After complaining they said they would upgrade to shipping to overnight, but they never did that.

My second experience was using the warranty for scratches on my lens. So I sent my glasses in, and they never confirmed receiving them on their website tracker. When I emailed I got a copy pasted to response. Eventually I finally got notified by UPS that there was a new tracking number heading to my house. But it was not picked up by UPS for multiple days. So I emailed lensable and again got a copy pasted response, but the next day UPS picked up the package.

When you need glasses to see and be a functional human, waiting who knows how long for glasses to get made or fixed is unacceptable.

Love the lenses, took a little too.long for me to get my glasses sent back to me.

I thought my transition lenses would get darker when out in the sun. They just get slightly tinted. I'm happy that I was able to use my own frames but I wish my lenses would get darker.

This is truly a great experience. My glasses arrived perfect. When I had questions customer service were pleasant.

I got a new prescription. Bifocal. Got my glasses back and felt super dizzy. I put them away thinking I needed to get used to the new prescription. Was at the optician yesterday and he checked. The lensabl glasses are for astigmatism that I don't have; and different prescription on both lenses! My eyes have same prescription! It's been over 30 days since I wasted my money on lensabl. Never again

Very simple process. I shipped my frames w/o the he lenses. Received grams with prescription lenses. Love my new prescription sunglasses!

I paid Lensabl $120 on May 31.
They received MY sunglasses on June 20.
Today is Aug. 3 and I have yet to receive them back, and all I get in reply are canned responses from them.

They've blocked me on Instagram and Facebook because I'm sharing my TRUE experience with their company. I want my money and sunglasses back!

Lensabl is such a great way to expand the options for prescription frames, especially sunglasses. This is my second time using them and I'm super satisfied.

Overall a good service. Please see Laura section for customer service comments.

I shipped my frame end of June. I did not hear anything for 10 days. Finally they said to fill out some missing information. I fixed the issue and waited. Two weeks later I still haven't gotten my glasses. I called and she said my glasses were failed for inspection. I finally received a month later. Also I am still disputing with double charges on my credit card. My credit card company said they have not received a reply from Lensabl yet.