LensablReviews 6,499

I've had these frames for years and my prescription hasn't changed. This is my first time using lensabl and the lenses come out from the frame. They also took a long time to get my glasses back to me.

The glasses seem to give me differing vision depending on which part of the lens I look through.

The whole process was smooth and easy! So grateful to be able to have my favorite frames with my new prescription.

My experience has been the single worst of my life as a consumer. This company will not engage with you on any meaningful level. All they do is vomit the same robotic responses (and only via email--they will NEVER call you back, regardless of your request.). They lied to me, the filled my glasses with the wrong prescriptions (even after I told them to cancel the order), and now they just talk about their returns policy. Really sickeningly frustrating. Avoid this company.

It was very easy to upload prescription and order, it is also great that they have different choices to customize your glasses.

After waiting two weeks for my order to arrive I opened the box to dis over I was sent the completely wrong (and godawful) pair of optical lenses and frames. I immediately emailed lensabl and after waiting two days and getting no response I reached out a second time and asked for my correct order to be expedited to which lensabl told me to wait 7 business days… $150 and over three weeks after my initial order my correct order hasn't even been processed or shipped nor have I been compensated in any way for THEIR mistake. I also still can't see because I have no glasses. What a horrible experience made even worse by horrible customer service protocols.

Ordering was simple; shipping was free and convenient; and overall time to receive finished product was reasonable.

The website could be more clear an easy when ordering it caused lots of confusion for me and delayed my order over a month I'm not happy about that it's all because you don't have a one eye prescription option on your website there's only a bifocal option and I didn't know the difference im not an eye Dr also getting my pd measurement was not easy and didnt understand not clear on your website these things could be better explained for sure maybe also the website was glitching? I dunno... anyway once I got through all that customer service and actual product are great!

The glasses came in a safe box and were professionally done

I am very excited to have my glasses back with my updated prescription in them! This service was so much more cost efficient than what my optometry option had quoted me. I will definitely be using again!

I ordered replacement lenses for the frames that I've had for years and really love. The process to order was easy but it took a surprisingly long amount of time to have the order fulfilled. I also ordered high index 1.74 since my prescription strength is high. But the lenses were still thicker than what I normally get from other places. I will keep these glasses but definitely feeling "meh".

The outset was a little challenging, but once I figured out how to do my papillary distance the process was straightforward. The turn around time upon delivery of my frames to Lensabl was 4 weeks. The new lenses are GREAT! Overall I am VERY SATISFIED!

They always handle my frames gently and lenses are always defective free

Entire process from ordering replacement lenses, customization for my eyes, processing time and return was great! Very pleased with glasses.

I don't give reviews & don't rely on the opinions of others.

I had an issue with my first set of lenses and had to return them. The team at Lensabl worked with me to correct the problem and get me new lenses quickly.

I wanted some new lens so I ordered some online then sent them to Lensabl as well as my progressive prescription. They took my new frames, placed new lens in them and voila, I had new glasses. Easy Peasy and I saved a lot of money.