LensablReviews 6,499

Lensabl was very use-friendly, but it wasn't quite as "optimized" as I'd hoped. After sending in my glasses and waiting a week, I hadn't heard anything from them. I emailed them to see if they'd received my glasses (they had), at which point they told me they needed another measurement from me. I wonder if they would have ever reached out to request this if i hadn't reached out first? After i provided that, it still took another ~2 weeks to receive my glasses. I was happy with the service and the result, but overall, the process was a little more disorganized than I expected.

I just received glasses back (I only ordered new lenses in my frame) after 8 months of my contacting them every 2/3 weeks because their customer service was so inefficient. They lost my glasses and first said they sent them to the wrong person and when that didn't end up being true they had me do the research to find out all the sizing and brand where the frame was sold so they could replace them. But I never heard from them unless I wrote for updates and they didn't even send an apology for their mistake it was my main work glasses and I had to spend hundreds of dollars to get another pair for work, while they gave excuse after excuse and find said I could pick out one of their cheep plastic frames for free and they would put my $250 lenses in them. I was not taking their cheep lenses I wanted my metal frames replaced, that's when it became all about me giving them all the details ( from frames they had) so it was a huge project for me to get my old records as to the frames etc as the business I Purchased from earlier was closed due to Covid its resolved but not because of their service or good business practices

Everything is perfect. I have progressive reading sunglasses for my Bose frames which is exactly what I was hoping existed, but had no idea until I found you guys. Jason answered every question, which was lots, in my support request #*******. He even let me
Hit pause on my order when I freaked out and realized I might have given the wrong correction power. Which I did. Have been using the new lenses today and they exceed my expectations. Will order again.

I ordered 3 pairs of glasses from them, one of which was a pair of sunglasses, as they had the lowest prices I could find. I made sure I got the works on the glasses because I work in front multiple computer screens all day so the blue light blockers were important and we wear mask in our office too, so the anti-fog was also important. Each pair took roughly 2 weeks once they received each pair, so 3 week turn around each, and all seemed well. The biggest issue was that neither pair of glasses had the anti-fog coating on them, however the sunglasses did. It can be forgoven for one pair that I wear at home, but the other I wear at work and in the world, so that was an issue to say the least. After a rigorous debate with someone named Rudy, I was able to send this pair of glasses back and after receiving no update for 3 weeks, found out they were being sent back to me. This time around, they hit the mark. These guys are still getting their $#*! together, and the turn around time can be rough, but inevitably it was worth the wait. I al sister give them and easy task with high index lenses in foldable sunglass frames. In the end, I am happy with all my pairs of glasses.

Perfect! Scanned in my glasses Rx and uploaded during the lens purchase. I went with a more expensive hi-index lens because it is lighter in weight than a poly lens. Fast turn around time and priority shipping upon lens completion. I Wore them right out of the Lensabl box, which came with a cleaning kit. Will definitely consider purchasing again in the future!

I sent 2 frames one for non-prescription lenses and one with a prescription. I physically identified which frame for each order. I sent in photos for pupillary distance measurements wearing the correct frame for the prescription. Customer service sent an email requesting which frame for each order. I sent an email back providing which frame for each order. I received the frames exactly opposite of my directions. I reread my email to make sure it was not my mistake, but it was not.