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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,464 reviews

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Illinois
1 review
0 helpful votes
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Great experience
October 7, 2024

Quick and easy experience. Site was easy to navigate and upload the necessary info. They kept me informed throughout the process and I received my glasses back fairly quickly!

Date of experience: September 27, 2024
Puerto Rico
1 review
0 helpful votes
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Just okay
October 7, 2024

The ordering itself was easy. Really need a virtual try on feature. Also, a better way to communicate when there is a problem that you are waiting on the customer for since all emails go to spam.

Date of experience: September 27, 2024
Connecticut
1 review
0 helpful votes
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AMAZING experience
October 6, 2024

The glasses and transition lenses are better than I could have imagined. I was having such a hard time finding frames I liked and when I finally did I couldn't fine anywhere to fill my prescription and add transition lenses at a reasonable price. I love the discount code for first time customers and the extras included in the box like the travel lens cleaner. I will be back once it's time to change my prescription or when I find a new pair frames!

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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No title
October 6, 2024

The glasses are fantastic. I love them and I'm going to order another pair today!

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Pretty Good
October 6, 2024

I am pleased with the final product. For some reason it was held up and had to be processed a second time. The website did not track any of the work on the order so that was frustrating, not knowing where it was in the process until it shipped.

Date of experience: September 26, 2024
North Carolina
1 review
0 helpful votes
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Insurance
October 6, 2024

I wish I was able to apply my insurance easier. It would have helped me out a lot.

Date of experience: September 26, 2024
South Carolina
1 review
0 helpful votes
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Lens replacement
October 6, 2024

Great fit, and perfect prescription. I didn't realize I had to send the glasses in at first, but when I did, there was a very quick turnaround.

Date of experience: September 26, 2024
Michigan
1 review
0 helpful votes
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Good
October 6, 2024

Good experience. Wish had more status/shipping updates. Like that they send the goodr tinted lenses with a clear prescription purchase.

Date of experience: September 26, 2024
North Carolina
1 review
0 helpful votes
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Goodr + Lensabl = perfection
October 6, 2024

I love goodr glasses, for everyday as well as sports activities. As a prescription eyeglass wearer, I'm thankful that Lensabl is now an option to order goodr prescription glasses at an affordable price!

Date of experience: September 26, 2024
Washington
1 review
0 helpful votes
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Good glasses
October 6, 2024

Processing time is a bit slow. Other than that glasses are good

Date of experience: September 26, 2024
Oklahoma
1 review
0 helpful votes
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Amazing!
October 4, 2024

So easy, inexpensive & fast! This was so much more affordable and easier than going to Lens Crafters.

Date of experience: September 24, 2024
California
1 review
2 helpful votes
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I LOVE my new glasses!
October 4, 2024
Updated review

The online process to order glasses was easy to use, just filling in the boxes with my specific information.

Date of experience: September 24, 2024

The step-by-step process was easy to complete
August 31, 2024
Previous review

The step-by-step process was easy to complete.

Date of experience: August 20, 2024
North Carolina
1 review
0 helpful votes
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Fantastic
October 4, 2024

My progressive lenses are perfect! It did take longer than I expected, but well worth the wait!

Date of experience: September 24, 2024
Texas
1 review
0 helpful votes
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Awesome
October 4, 2024

Glasses are perfection. Style and all. Will definitely buy again

Date of experience: September 24, 2024
North Carolina
1 review
0 helpful votes
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I found some super cute frames on popular online marketplace. I took them to a well-known eyeglass chain to get them to replace the frames, they said they could not get the lenses out! Truthfully, they didn't even really try. I looked up Lensabl as an alternative. The reviews weren't great but I was willing to risk it. Very happy with the service.

I sent the frames in myself instead of waiting for Lensabl packaging so can't comment on the time it takes to get the box, then back to the lab but the time between sending them off and receiving them back was about 2 weeks.

Not sure how accurate the order status tracker is on Lensabl account is but it was good for a reference.

Date of experience: September 24, 2024
Virginia
1 review
0 helpful votes
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Good process terrible quality.
October 4, 2024

The overall experience was great. They got my glasses and kept me updated the whole process and the online tools to see where it was at in the process was great, but the quality is honestly terrible. I can deal with it cause it was cheap enough but the window tint or whatever was put on the lenses to be "tinted" looks like a blind person did it. I did pay for the cheaper option as I only where them maybe once a week so maybe it's my fault and should have expected cheap but I honestly wasn't expecting it to be as bad as it is.

Date of experience: September 24, 2024
Georgia
1 review
0 helpful votes
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Slow but great otherwise
October 4, 2024

Took a little longer than expected, but price was good and they did a good job.

Date of experience: September 24, 2024
Georgia
1 review
0 helpful votes
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Good experience
October 4, 2024

I ordered my lenses online, but had to email for the box in order to have my frames shipped to them and they could be outfit with the lens. Other than that was an easy process and glasses met my expectations.

Date of experience: September 24, 2024
NL
1 review
0 helpful votes
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Attentive customer service
October 4, 2024

Overall great experience! The new lenses are great, they were shipped in a nice case. Customer service was responsive. Would give 5* if the shipping process was faster. Took over a month to get my glasses back

Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Easy, Clear Directions!
October 3, 2024

This is my 2nd time using Lensabl for transition, progressive lenses with my Goodr frames that I sent in. Easy process and love my glasses!

Date of experience: September 23, 2024