LensablReviews 6,502

Here are my issues:
- First I was told that my prescription would not fit in these glasses (even though their website said it would). We went back and forth and finally they agreed they would.
- Then, it took them many extra days and back and forth with the lab before they were finally shipped (I notified them that I wanted them for a vacation I was taking, and I received the glasses after my return).
- I made an error on my prescription, and had to order a new lens for the right eye. The charge for the one lens was more than 1/3 the cost of the entire set. They would not work with me on the price.
- They did not start working on the new lens until they received my frames. These are pop out lenses, so there should not have been any reason they could not have been working in advance of receiving the frames.
- From the day they received my frames until I received my glasses back was 3 1/2 weeks. I had advised one of their Customer Service people that I was taking another vacation, and I wanted them for that trip. Nope. Did not get them until I got back.

All of these issues, plus the fact that they do not have a telephone number to reach a live body who can help is why I will never use Lensabl ever agin. I would rather pay a premium for a reputable company that does not lurk on the internet hiding form their customers. It should NEVER take 2 1/2 months to get a set of glasses.

I am not completely satisfy with the end product, but it is acceptable. The shape of the lenses were slightly off especially around the curves. It took twice as long since the first set of lenses did not pass QA inspection and a new set was on order. This was much appreciated and felt the company took pride with their product. When I received my sunglasses, I wasn't exactly wowed by it and like I said it was acceptable and worthy of 3.5 stars.

Having said that, they did not return my original Oakley lenses. They did include the 1st set of the prescription lenses that did not pass QA inspection. When I inquire about my original lenses via email, their Lab Manager sent me their waiver that the customer agreed to. "By sending us your frames with existing lenses in them, you acknowledge that Lensabl is not liable for any damage done to the existing lenses. There are instances where your original lenses may break during the replacement process, and by sending us your frames with existing lenses, you acknowledge the risk that your lenses may get damaged and may not be returned to you."

Anyone who owned Oakley sunglasses know how easy it is to replace the lenses. The lenses are pretty robust and virtually unbreakable. I would say that is one of Oakley's best features. I have yet to break a single lens after 10+ years of ownership while swapping between lenses in excess of 20-30 times.

Therefore I downgraded the rating from 3.5 to 1 star.

Anyway, I will be taking my business to their competitors and there are plenty of them out there.

After a slow start with the process due to a computer glitch on my end, I received my glasses yesterday. I am pleased with the new lenses and the process, and have a second pair I will be ordering shortly. The only thing keeping me from awarding the fifth star is that the frames were bent upon return when they were fine when packaged and sent. I know this is a small thing, and will have them adjusted at my local optical shop. Fix this and you get 5 stars.

I ordered glasses in May. The frames I had them made for cracked so I ordered replaement frames. The second frames cracked in the exact same spot, so I now know it is the lenses from lensabl that were not the correct size/shape and caused 2 pair of glasses to crack.

Now I am on my 3rd pair of glasses to have lenses made. I just received them and they are the WRONG prescription lenses and seem to be bifocals (which is not what I wear).

I've been trying to get these glasses for my job since MAY and I still do not have functioning lenses to wear in my safety glasses for work.

Process took too long.
Lenses arrived smudged
Price was not cheaper than other options
Overall unhappy

This company is a joke. They hold onto your order for months, provide no explanation just that it is delayed. They wiped my order history clean, they copy and paste automated responses via email if you reach out to customer service. I paid $35 extra on top of the additional $10 I paid for the original order, per the request of the customer service representative that claimed that's how much it costed to correct them. I paid, they took my money and damaged my frames and put in the wrong lenses and mailed them back to me. Now I can't even get ahold of customer service. AVOID THIS COMPANY! They only have a 2.8 star rating on the Better Business Bureau and they're not an accredited business.

I had an amazing experience exercising with my Bose Shades. I didn't have to have anything hanging out my ear to listen to music and talk on my cell. They are lightweight and with the addition of the Lensabl prescription lens everything is clear :). It took awhile (4/5/21-8/12/21) for lens, but I am glad I waited.

Weeks of delay and could not make correct lenses. Rude customer staff when asking about delays. Will not refund my money after proving lenses incorrect. Do not use Lensabl! Rude customer service person stated Lensabl not responsible at all for existing lenses and that Lensabl probably would damage and not return. Do not use Lensabl! Cannot produce lab report that lenses were to match existing - because they could not make correctly!. No refunds even if Lensabl messes up and cannot make! Do not use Lensabl!