LensablReviews 6,503

Had two frames that needed new lenses. Website was easy to navigate, they sent a box for me to mail the old frames in with a prepaid label. Had to upload my script, and take some simple pictures. Turnaround was pretty quick, about two weeks. Came in the mail and turned out great! Only negative was that the transition lenses didn't get as dark as I thought they would. But that's not a flaw of the business, I never had them before so my expectation was off.

Everything is great and normallly love your lenses ( third time repeat customer) but my recent lenses I purchased are flawed (see picture). There is a weird distracting shadow surrounding my right lense and the polarization is very weak. ( not noticeable). I need a new set of lenses made please! Once fixed issue it will be a full 5 star review:)

It was very easy sending my frames off and tracking the progress on the website, but after about a week and a half, I noticed that the "estimated time until shipped" showed "6 days" and wasn't changing. I reached out to customer support to ask if they had an update and they said that it was going to take longer because I ordered the anti-fog coating. Still, the website wasn't updated to give me a better idea when they would be finished. I mailed my frames to them on July 22 (priority) and didn't receive the completed frames until august 15. If you don't mind waiting 25 days for your glasses, then I'd go with Lensabl.

Terrible company and bad customer service. Not only did they break my favorite frames that I've had for at least a decade, they weren't super apologetic when they told me about it. Their only offer of recompense was for me to pick out a new set of frames "of similar value" or send them a receipt for my frames for a refund. Since I obviously wouldn't have a receipt from that long ago (and why are they imagining people are buying frames and then turning around and sending them to lensabl for lenses? You would just buy the lenses at the same time), I picked out another set of frames. Didn't hear anything back for 3 weeks, so I emailed customer service. Turns out the lenses I picked were out of stock. WELL THANKS FOR LETTING ME KNOW. To reiterate: I had to reach out them to find out the frames were out of stock.

So I picked out another set of frames. Another 3 weeks went by. I emailed customer service again. They said my lenses would be shipped in 1 business day. It was more like 5, but okay. I finally got a pair of frames, which were okay, but the lenses are kinda crappy. The coating is too reflective so it's hard to see out of them. I doubt I'll ever wear these frames that aren't my frames anyway.

I would not recommend this company to anyone, except maybe someone I really disliked. Go to a reputable place to get your lenses updated and give these clowns a hard pass.

This is my second time sending these glasses in because the first lenses were warped and I didn't realize it until I received the second pair I had made by you guys months later. I just assumed it was me adjusting to the new prescription. Since it was a few months after you would not fix them so I finally decided to just bite the bullet and pay for them to be redone and I received the wrong frames in the mail. I'm still waiting for customer service to get back to me.

I've had prescription sunglasses for a few years that I liked but after cataract surgery was unable to wear them as I no longer need prescription glasses. I found the Lensabl site online and decided to give them a try. They mailed a box for me to send them my sunglasses to have the lenses replaced. I mailed my sunglasses to them. In a short amount of time my sunglasses were returned to me with new non-prescription lenses. The service of Lensabl was done quickly, they did a nice job replacing the lenses. The lens replacements are of quality material. The sunglasses were shipped back quickly with a nice Lensabl case and a useful cleaning kit. I would say this was a very good experience to work with this company and Lensabl does quality work.
I would not be hesitant to work with this company again and would recommend them to anyone needing lens replacements.
Quality work, quick service.

My frames are awesome (from Slik) The prescription is just right. I have to say the length of time this has taken has been ridiculous, maddening and has clouded my whole experience. I don't feel the same joy about these glasses now. Quite a disappointment. 4 months is wayyyyyyyy too long and I will never do business with you again. I feel it is a shame because I have two other pairs from Slik that I need to have prescription lenses for. My two vacations were spent without current prescription sunglasses. I am just disappointed and will not recommend your business or service to anyone. I reviewed you on the Better Business website and I am not the only one to have this opinion. I should have done this before using your services. I would think this was important as it has cost you at least one repeat customer. I am glad to have this whole transaction over with.

My glasses did not work properly. Communication via email was extremely inefficient. The process took entirely too long. I was told i need additional information from my optometrist. When the reason I chose you was because you advertised that i didn't have to leave home. Then after I was issued a refund my frames were returned without my original lenses. So 2 months of waiting and adjusting and I ended up with less than I started.