LensablReviews 6,499

If got the glasses after over a month wait. That's besides, I do not find the glasses very comfortable. Firstly, I noticed that objects appear smaller than with my current glasses (same prescription).
Secondly, I feel bit weird after wearing for long. I thought that it could be a process of adjustment. However, I am noticing that I feel bit disoriented after prolong wearing.
I am definitely bit concerned. Not sure if the glasses need bit adjustment, and if they do, how to get it done.
I will definitely like to get them corrected.

Portal and ordering was easy, sending frames in with self printed label was no issue, frames arriving at Lensabl didn't take long but then the wait began. My glasses took almost 45 days to be returned. There were several emails about the delay and not meeting review specifications and they changed the product I ordered. Ultimately they came but the sunglasses were completed in a very light blue tint vs the Blue Level 3 (80%) agreed to once it was determined that polarization and mirrors were not an option. I did not order tinted lenses but sunglasses. Still waiting on a reply after I emailed and sent photos of product shipped. I will let you know my final review once this gets straightened out. I was really hoping to wear my sunglasses this summer in Texas. Also, still waiting on my actual glasses also ordered 6/24/21.

Lenses darker than I expected and loose. The wait to get them was rather long too due to a problem creating them.

I ordered lenses for my Bose frames. Once they received the frames there was zero communications from them. I had to email them to find out statuses. Once I received the glasses the right lens was incorrect prescription. Sent it back in for rework. Again zero communications of status of glasses. I had to send emails to get updates. They never updated their website. I gave a two star rating for lack of communications. Other than that they did a good job after the rework,

Paid i think $20 to send them gunglasses to put prescriptions in and got an email saying they couldn't and would send them back but would charge me $25. The Add says lenses in any frames, how can they get away with that. They could as least send them back free of charge.

Waited nearly 3 and a half weeks for my order with zero updates on the tracker, only to be told my order was delivered. No tracking info was sent or obtainable at the time. Order was never found and when referred to customer service i was told to open a claim while not given any info to support my claim. Claims normally require the Name and contact info of a company representative. At the time of writing im still waiting on this info. I understand that the T&S states that Lensable has a zero loss liability policy. However due to the fact that i was not notified of a tracking number or the progress of my glasses i had no way of anticipating its delivery. Even though i was home and i chose the most expensive shipping possible i was still not presented with a signature required option. After spending over 500 dollars with the company in this single order i believe that Lensable should bear some responsibility

I was thrilled to get my glasses back BUT they came back with the scratches I had made repaired but they are scratched in a different place now upon arrival, so I need to send them back and there should be no charge to replace them because I did not get them back without any scratches, so I sent two emails, one form your website and one from the email saying they were shipped yesterday, Monday, 8-9-2021. Please tell me how to go about sending them back and getting them fixed and no charge because it is on your company. As it turned out, I was wondering where they were and was told that they had to go through inspection again or what not with your company and now I ma frustrated to have to send back to repair again because I have no contacts and my other glasses are strached heavily and I cannot afford this, so please help me fix them. I look forward to your response.
Tammy Snyder