LensablReviews 6,509

Was disappointed in the length of time to receive my glasses but very satisfied with the quality. I do understand the COVID protocol and how that has affected every business, but expectations were that they would be shipped in 4-7 business days. Order made on 7/26/21 and glasses received on 8/24/21. Need to lower the expectations to reality and better communications during process when delayed. I initiated the communication, and only after inquiries, did I receive a response.

Highly pleased with using this service to get new lenses put into my existing frames. The highest quality and material of lenses have been offered at a very reasonable price. Would be the only source for my glasses need in future, so I can recommend it for everyone!

I've had Lensabl do a set of single-vision lenses in an existing frame, and it went just fine. However, when I bought a new frame from them and had them put in bifocals, the reading lenses were oddly low-set. They re-made them, but there was some delay. I then decided to get a similar frame with progressive lenses. It took a very long time (they told me the first lenses they made didn't pass quality control), and when they arrived, the reading segment was remarkably low — practically on the edge of the lenses. Also, the edges at the top and sides didn't focus well. I had to send it back (they make the excuse that segment height can be difficult to figure out, but you'd think that between having it from my last order AND the fact that these were crazy low, they'd do a better job.) Had to send it back to them again. This time, it was done faster, and far better.

So they're reasonable for single-vision, but it takes a while for them to get anything more complex correct. Mind you, I've had progressive lenses done online by another company, and they've nailed it on the first go each time, so I don't think I'm being unreasonable in my expectations...

I had never used online to purchase my glasses but recently somone sugessted I try. I wanted to use my own frames so I googled someone who would let me do that and I found Lensable. THe review were good so I thought I would try. YOu sent me a box for my frames and I just got the completed glases to day. All I can say is "awsome". These are really great and done perfect. I was even able to upload the bill to my insuance company and the paid 100%. This experince was the best. I wold definatly use Lesable again and I am going to recomend to anyone who wants to save money and get great glasses. Thank you!

It took two and a half weeks for them to replace my lenses, not including shipping time. It turns out my lenses failed a quality check so they had to remake them. I'm glad they're on top of quality, but there was no communication that there would be a delay, or why, until I got in touch more than two weeks after they had received my glasses. Had their status page said anything besides "your lenses are expected to ship in 6 business days" the entire time, or if they'd proactively reached out, I would've been a lot more comfortable waiting.

The company has the worst customer service of any online company I've ever dealt with, and I've dealt with plenty.
First, they have no access via phone at all, and because of the many problems with my order, when I asked (via email) for them to call me, the response was they didn't have the resources to discuss my $600+ order.
Also, my order was initially placed - and paid for - on July 23, but I just finally received the glasses yesterday, 60 days later.
And, each time I reached out via email to get updates on my order's status, when I would finally get an email reply, inevitably it was from a different "customer service" rep each time. This despite my specifically requesting one person take personal responsibility to handle my account as a point of contact (POC) within the company to ensure continuity because of the multiple difficulties with my order. My request was IGNORED.
And while their website has a "track my order" link, when clicking on it, when checked it always said "your order cannot be tracked'.
And to top it all, when after all this frustration I opened the package I was sent, although I ordered prescription bose sunglasses, of the two sets of lenses I got, only one is actually prescription, and despite being ordered, does not have the gradient sunglass effect I wanted.
Dealing with this company has been absolutely atrocious. Zero effective customer service, plus wrong product sent.
And now, BECAUSE of no CS, I have no recourse I'm confident in to to to to correct the incorrect order. BOO to this infantile, unprofessional, lousy company. They should be ashamed. Minus 1 stars.

I waited almost two months for the delivery and when I receive it the lenses dont fit. Worst experience so far, not recommended it.