LensablReviews 6,507

I sent my specs in on July 17. They were received ( according to the Lensabl website) on July 19. In early August I contacted customer service ( via chat since there is no phone number to call) and was told the glasses had just arrived in the lab. I contacted nthem everym10: days and was told they just received the lenses. The excuses never ended. In early September I told them Imwasmgoing to the BBB, the state consumer protection agency, the FTC, etc. today is September 24. I received them yesterday.

Never again.

I've been a Lensabl customer since January 2018, and have placed multiple orders with them. The quality has always been good, even if their turnaround time is among the slowest in the industry, in my experience. My latest order came back with the left lens completely missing any prescription whatsoever. Just demo plastic. The frames also came back bent. I brought this to their attention two days ago, and they seem to be unsure how to handle my issue, and I feel like they're gaslighting me, implying there's something wrong on my end. So much for the "multiple quality checks" they assured me the glasses go through before reaching the customer.

Satisfied completely! Amazing job they did, I'm glad I found them

I ordered brown frames and when I got the order confirmation it said black frames. So I emailed support and they emailed back that they had changed the order to brown frames. Then after waiting weeks for the order to arrive, wala!, I received black frames. I have no idea if they sent the lenses I ordered. I bought all the premium options and these glasses cost me a ton of money. The thing is I need these glasses now and I don't want to spend the time to dispute this and wait for a new pair. So I am keeping them. Yes, they screwed me royal. I wish they would take me off their mailing list. I will never do business with them again and I would never refer anyone to them.

BLUF: Do not try to be cheap and order thick lenses if you are purchasing lenses for your Razor sunglasses. Get the thin lens.
Shipping and packaging was efficient.
I ordered prescription lenses for my Anzu Razor Sunglasses. I made a mistake and assumed Razor and Lensabl consulted with each other and that Lensabl knew the exact specifications of the lens that would best fit the frames. This was because Razor advertises discounts at lensibl for purchasing Razor bluetooth sunglasses. The lens were too thick for the frame and I could not return them because of policy and I agreed to accept the risk there would be discrepancies if I did not send the frames in. Customer service emailed and explained all of this but I was too stubborn and wanted to insert the lenses myself. After all, the frames were designed to pop lenses in and out...

I have been trying to get lenses put in my glasses for literally 6 months. Though I'll acknowledge once the mistake was related to an incorrect prescription, the other two remakes also had some issue to the point where I'm just going to take them to someone locally instead. That being said, my issue stems primarily from the long delay in getting my glasses back to me and never communicating a tracking number once sent. Online, it always lists the "estimated time to shipment" as 6 days, though this has never been the case from my experience. The benefit is the customer service reps were very responsive and helpful. But >6 months to get one pair of glasses is a little unacceptable.