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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Would be beneficial provide a tracking number for the items you send
I got my prescription verified quickly, the same day I placed my order, and it shipped quickly as well.
Streamlined and fast shipping. Easy to keep up on my orders
Easy to order and lenses came fast. Great customer service.
Very happy that they arrived. It was easy ordering them online. The price was pretty reasonable too.
Got my order quickly, but still waiting on my rebate from last order 5 months ago
So I found the contacts I need here, confirmed with my insurance that they'll cover out of network, and after being advertised one box for $35.99, on the next tab, it turned to $55.99, then by the time I got to check out the sub-total for 8 boxes was somehow over $600, THEN they added another $143 for taxes and fees! Suffice to say, I'm not checking out... What a SCAM!
Your waiting time to reach a rep is inaccurate. You say leave your number and rep will contact you within 25 min well it was more like an hour and a half and that urned out to be when I was on another call. So I had to call you back and wait again. When I did place my order and got me email confirmation it was wrong so there I go through the same process again. Needless to say not the greatest experience.
Thank you for your service with all of your employees and staff! My 2 boxes arrived exactly on the date that my tracker email stated that they would! Keep up the great work!
I placed my contact order and within a few days they were at my front door!
The website is very easy to use and they processed the order very quickly.
Very pleasant people on the phone. Delivery was delayed because out of stock but I was never told that [no email, etc.] Was later told there was a problem with the expiration date on the credit card that was submitted but that was not true; the "test charge" that was initiated by lens.com was visible on my statement. Eventually got my order but after way too much of a hassle that should not have occurred.
My rebate was sent in in November and it's already February so they're running extremely slow. They did put up now some info that said that they're running slow due to covid, however they didn't have that info up when i submitted my request. I think they should get a new vendor who is doing the credit card rebates. Anyways it does take a while to get your lenses particularly if they're not in stock.
It's easy and fast! Good prices too. Lots of products to choose from also.
Confusing and snarky how lens.com adds items on checkout (protection plan for daily contacts?) and shows a $50 discount which is not honored. Company seems unethical and would not recommend to others. Sorry, you can do better than this...
I felt misled by the supposed $60 "rebate" that was automatically applied to my order of 2 boxes. When I realized that this was some annoying trick to make me sign up for a credit card, I reduced my order to 1 box only. With this poor tactic, you upset me as a customer, wasted my time and made less in sales! Not a good move...
Easy process and fast delivery. Easy to use website!
The site is easy to use. This is the second time I've used this site to order my contact lens, and I am still very happy with it. You do need a current prescription and the order does take 1-2 weeks to be delivered, so manage your time accordingly! As long as you order with this timeline in mind, you will always have contacts when you need them :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members