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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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Best rates... great contacts... never a problem,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
It was so easy to reorder. I appreciate the email reminders.
They have best service & good customer svc. It was the first time ordering lens through web but very satisfied! I will keep ordering here.
Price are great with the promised rebate, but they are obviously counting on you not getting it. First you have to "remember" to wait 14 days after shipping to print the rebate form. Then if you do you have to mail in the physical proof of purchase barcodes from the end of the box. Of course you received your contacts 10 days earlier and already threw away the outer box the contacts came in, but that is were the proof of purchase is... sorry you can't have your rebate you don' t meet the required conditions. Bottom line compare prices without the rebate to make your decision, then if you do manage to jump through all the hoops that's a bonus... but don't count on it.
The process was easy and fast delivery of my lens.
Awesome service! They gave me my contacts even when my prescription was expired and I really needed them because I had run out of contacts.
I ordered my contact lenses in September and while the contacts were received in a timely manner, no $150.00 rebate! I applied for the rebate on 9/23/21 and I am still waiting. It has been four and a half months. Apparently it has now been loaded onto the card but not mailed. They say there is a 6 week plus delay in processing rebates because of covid. No excuse for such a delay. Covid has been here for some time and one needs to adapt to provide better customer service. I'm almost ready to reorder and it won't be with Lens.com.
Got my new lenses they are great always consistent quality
Ease and Pricing, delivered in a few short days. Convenience
Hi, disappointed in the rebate. I thought you would just mail me one. I didn't know I had to go through a bunch of extra hoops. I've ordered a couple times from you now and I did see that you're supposed to a rebate slip so one of them had already expired. Thank you
I have used lens. Com for myself and my family members, we all have been very satisfied with this company, never had a problem,, as long as they in business? We always be their customers
This was my first order from Lens Crafters. I received the product in a timely fashion and at a better price than what the eye doctor would have charged.
Received my order quick. Overall great experience.
Correct product, timely at good price. Still trying to figure out how to proceed with getting the rebate.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.

