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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,822 reviews

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Louisiana
1 review
0 helpful votes
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Long Time customer
February 15, 2022

Best rates... great contacts... never a problem,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: February 15, 2022
Tennessee
1 review
0 helpful votes
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Thumbs
February 15, 2022

Competitive prices, smooth process to order lens, and excellent speed for receipt.

Date of experience: February 15, 2022
Ohio
1 review
0 helpful votes
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Easy peasy!
February 14, 2022
Updated review

It was so easy to reorder. I appreciate the email reminders.

Date of experience: February 14, 2022

It was ok
September 14, 2021
Previous review

It was ok. I hope I did it right!

Date of experience: September 14, 2021
New York
1 review
0 helpful votes
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First time
February 14, 2022

They have best service & good customer svc. It was the first time ordering lens through web but very satisfied! I will keep ordering here.

Date of experience: February 14, 2022
Texas
1 review
0 helpful votes
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Rebate "Gotca"
March 16, 2022

Price are great with the promised rebate, but they are obviously counting on you not getting it. First you have to "remember" to wait 14 days after shipping to print the rebate form. Then if you do you have to mail in the physical proof of purchase barcodes from the end of the box. Of course you received your contacts 10 days earlier and already threw away the outer box the contacts came in, but that is were the proof of purchase is... sorry you can't have your rebate you don' t meet the required conditions. Bottom line compare prices without the rebate to make your decision, then if you do manage to jump through all the hoops that's a bonus... but don't count on it.

Date of experience: February 14, 2022
Virginia
1 review
0 helpful votes
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Easy
February 14, 2022

The process was easy and fast delivery of my lens.

Date of experience: February 14, 2022
Nebraska
1 review
0 helpful votes
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Great service
February 14, 2022

Awesome service! They gave me my contacts even when my prescription was expired and I really needed them because I had run out of contacts.

Date of experience: February 13, 2022
Illinois
1 review
0 helpful votes
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Rebate not received
March 15, 2022

I ordered my contact lenses in September and while the contacts were received in a timely manner, no $150.00 rebate! I applied for the rebate on 9/23/21 and I am still waiting. It has been four and a half months. Apparently it has now been loaded onto the card but not mailed. They say there is a 6 week plus delay in processing rebates because of covid. No excuse for such a delay. Covid has been here for some time and one needs to adapt to provide better customer service. I'm almost ready to reorder and it won't be with Lens.com.

Date of experience: February 13, 2022
Florida
1 review
0 helpful votes
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Thank you
February 13, 2022

Thank you for the timely delivery. Have a great day!

Date of experience: February 13, 2022
Florida
1 review
0 helpful votes
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New prescription
February 13, 2022

Got my new lenses they are great always consistent quality

Date of experience: February 13, 2022
Washington
1 review
0 helpful votes
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Contacts
February 13, 2022
Updated review

Ease and Pricing, delivered in a few short days. Convenience

Date of experience: February 13, 2022

Easy, good
April 13, 2021
Previous review

Easy, good

Date of experience: April 13, 2021
North Dakota
1 review
0 helpful votes
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Rebate
March 15, 2022

Hi, disappointed in the rebate. I thought you would just mail me one. I didn't know I had to go through a bunch of extra hoops. I've ordered a couple times from you now and I did see that you're supposed to a rebate slip so one of them had already expired. Thank you

Date of experience: February 13, 2022
Oregon
1 review
0 helpful votes
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Pefect
February 13, 2022

Simple, easy and fast. And the price was great, too!

Date of experience: February 13, 2022
Texas
1 review
0 helpful votes
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Great company, lens.com
February 13, 2022

I have used lens. Com for myself and my family members, we all have been very satisfied with this company, never had a problem,, as long as they in business? We always be their customers

Date of experience: February 13, 2022
Illinois
1 review
0 helpful votes
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Order for contac lenses
February 13, 2022

This was my first order from Lens Crafters. I received the product in a timely fashion and at a better price than what the eye doctor would have charged.

Date of experience: February 13, 2022
Missouri
1 review
0 helpful votes
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Y
February 13, 2022

Hhbbn hbbbbb hhhhhrrrrn uuuujjhh jkknmmnnnnnnnnn hhhh

Date of experience: February 13, 2022
Texas
1 review
0 helpful votes
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Arrived fast
February 13, 2022

Received my order quick. Overall great experience.

Date of experience: February 13, 2022
Washington
1 review
0 helpful votes
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Convenient and cheap
February 13, 2022

Correct product, timely at good price. Still trying to figure out how to proceed with getting the rebate.

Date of experience: February 13, 2022
Pennsylvania
1 review
0 helpful votes
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Lens
February 13, 2022

I'm very happy with my contacts; the price was great and I received them quickly!
I would definitely use your site again

Date of experience: February 13, 2022
Nevada
1 review
0 helpful votes
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Great service and price
February 13, 2022

Best price and fast shipping. I only by my contacts here.

Date of experience: February 12, 2022