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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I only purchased with them because they offered such a good rebate. I placed the order and assumed I'd receive instructions. They don't offer that and now my rebate has expired. What a waste. I would've gone with another company had I known it'd be like this.
The contacts I ordered were half the price of the same lenses at the optometrist. Thanks Lens.com!
It's always straightforward and quick delivery with my contact lenses! I've re-ordered now since I found Lens.com last year!
Had issues with the website not able to use my prescription
Fast and easy thanks for the discount too...
Quick and easy return! No issues were given to me!
Great service! First time experience. Will be back.
Ease and price love that i can order online and receive in the mail
EASY GREAT PRICE AND DELIVERY NO HASSLE
Quick and easy reorder option. Have used them for years
Great customer service. Will buy again.
Very easy to place order
Fantastic reorder service. Don't be surprised by the additional fees!
Easy ordering, fast shipping, overall good experience. The only negative I have is the delay on the availability of the rebate. Still waiting for my rebate form to be ready to print and mail in. Other than that, no problems.
Very satisfied. Very speedy and affordable.
They made it easy to understand what needed to be done to get your perception filled without being difficult.
Quick delivery and good customer service and communication
Website easy to use, good prices and came in mail quickly
The process of ordering was easy and the lenses got here on time. Thank you.
This is the cheapest I could fine my pure hazel contacts. After verifying my prescription which is now on file I received my contact within a few days. I was skeptical at first but I'm so glad I went with this company! Nothing but good things to say about them
I have sent twice of the rebate forms, they claimed they never received. I have all the proofs and chat transcript. And now they are saying rebates are expired. Lol. No clause are stated about the expiration of rebate when I made the purchase. The company does owe me $160. I am seriously thinking to issue legal letter by my attorney. I have also offered them to just give me credits so I don't have to send the forms again. They rejected. What a joke of this company. They thank me of giving them business. Well, don't thank me, because the money you get from me will gonna pay for the legal cost.
Very happy with the service I got when ordering my contacts. Ordering was very easy and received the contacts fast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members