On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Stupidly, without reading prior customer reviews, I went with Lens.com for the large ($150) rebate on my new contact lenses. Well, that was in late December 2021 and I still haven't received the rebate here in late May 2022. There rebate scam system is ridiculous and I don't buy the covid excuse when you can process rebates with at-home employees very easily. It's called technology. They charge enough up front for the lenses, they can certainly invest in that technology.
Was taking way to long to get here and then called and had them cancel it and the lady never really canceled it so they still took my money and I still have to wait 2 weeks before they come and then have to spend them back and wait even longer to get my money back!
I was a little skeptical at first because they were offering my brand (Air Optix) at less than half the price than my Dr.'s office, but I received my order in less than a week and saved about $160.
Acuvue lenses at lens.com are the real thing and cheaper than at other websites. They always arrive on time and I have never had a problem with the lenses.
I was a little frustrated by the cost of my contact lens so starting looking for alternatives online. Found lens.com... no one could beat their prices so that raised a flag with me. I did some additional research and found they had an A+ rating with BBB so I thought worth a try. I am hooked -- product was great, turnaround with prescription was quick and shipping time was what I expected. LOVE LENS.COM!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members