Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lens.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
How would you rate Lens.com?
grey stargrey stargrey stargrey stargrey star

Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

59,822 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Yosip J.
Unfollow Yosip J.
Share Review
Report Review

ATTENTION: BIG SCAM
March 21, 2022

Lens.com is a SCAM. Don't trust them. You NEVER get your REBATE. Don't wast your time.
Look at people who gave a good reviews. It's a FAKE. They are bots whit vegetables and fruits on their avatar. DON'T TRUST THEM!

Date of experience: February 19, 2022
Mississippi
1 review
0 helpful votes
Follow Amanda T.
Unfollow Amanda T.
Share Review
Report Review

Len.com saved me ALOT of $
February 19, 2022

Cheapest prices online! Easy ordering process. I will order from them from here on out.

Date of experience: February 18, 2022
South Carolina
1 review
0 helpful votes
Follow Scott L.
Unfollow Scott L.
Share Review
Report Review

Lens
February 19, 2022

Lens lens lens lens lens lens lens lens lens and lens

Date of experience: February 18, 2022
Michigan
1 review
0 helpful votes
Follow Jeffrey C.
Unfollow Jeffrey C.
Share Review
Report Review

Poor customer service
March 21, 2022

They say rebate but it's been months and they keep saying covid is why they are slow to get rebate out to me. Not sure this company is reputable. Feel like I got scammed. I can say the contacts were correct. That's about all. $80 more than going through Dr but rebate would have saved money.

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
Follow D Q.
Unfollow D Q.
Share Review
Report Review

GREAT SERVICE!
February 19, 2022

Super service, fast ship, was totally surprised that they sent me my new corrected lenses even before I returned the others. Thank you:)

Date of experience: February 18, 2022
District of Columbia
1 review
0 helpful votes
Follow Christine D.
Unfollow Christine D.
Share Review
Report Review

Wrong px
February 19, 2022

I provided my px but was told Lens would contact my doctor to confirm. A later email again indicated the contact would be sent after they contacted my Doctor. Either my doctor was never contacted or lens didn't confirm the information I gave them with the information from my doctor cause I have the wrong contacts and have to wait until a supervisor approve an exchange.

Date of experience: February 18, 2022
Florida
1 review
2 helpful votes
Follow Mike K.
Unfollow Mike K.
Share Review
Report Review

I used there $120 rebate system to save $120.4 months later I still have not got it, They have an 8 step flow chart to tell you where you are in the process, My chart shows they have completed the 7th step over two months ago. Be aware, the have dragged my rebate along so I'm past the point where I can contest it on my Credit card. Very smart of them and a dirty trick.

Date of experience: February 18, 2022
Wisconsin
1 review
0 helpful votes
Follow Brooke B.
Unfollow Brooke B.
Share Review
Report Review

Sent wrong RX
February 18, 2022

I have had a good experience with Lens.com for over a year now but when I uploaded a new RX they sent me the wrong one and then I had to exchange the order. They handled it well and shipped out the correct RX right away. Hope it was just a fluke and doesn't happen again as everything else has been a positive experience.

Date of experience: February 18, 2022
California
1 review
0 helpful votes
Follow Valerie T.
Unfollow Valerie T.
Share Review
Report Review

Great
February 18, 2022

So easy love the contacts! Lens is always quick and easy

Date of experience: February 18, 2022
Florida
1 review
0 helpful votes
Follow Hannah A.
Unfollow Hannah A.
Share Review
Report Review

Contact lens review
February 18, 2022

Great experience! It got here before I thought it would be and it was the correct order! :)

Date of experience: February 18, 2022
New Jersey
1 review
0 helpful votes
Follow Phayvanh M.
Unfollow Phayvanh M.
Share Review
Report Review

Very good
February 18, 2022

Very good no problem kinda higher than what I expected

Date of experience: February 18, 2022
Missouri
2 reviews
0 helpful votes
Follow Sara S.
Unfollow Sara S.
Share Review
Report Review

First Time User
February 18, 2022

This was my first time using online ordering for contacts. This was so easy and arrived quickly. Best of all was the savings ordering online versus ordering from the Eye Dr. office.

Date of experience: February 18, 2022
Virginia
2 reviews
0 helpful votes
Follow Nichola D.
Unfollow Nichola D.
Share Review
Report Review

Pricey but high quality
March 20, 2022

Price is high and I don't need 90 days at a time, but that is the minimum I can order. Would prefer a 30 day option.

Date of experience: February 18, 2022
Colorado
1 review
0 helpful votes
Follow Barbara Z.
Unfollow Barbara Z.
Share Review
Report Review

Order from Lens.com
February 18, 2022

The process of ordering the lenses was very easy. Lenses arrived before I thought they would. I'm very satisfied with the experience.

Date of experience: February 18, 2022
Tennessee
1 review
0 helpful votes
Follow Catherine Z.
Unfollow Catherine Z.
Share Review
Report Review

Hummer Lady Two
February 18, 2022

Received order on time. Currently waiting on the rebate form to complete.

Date of experience: February 18, 2022
Vermont
1 review
0 helpful votes
Follow Dante Z.
Unfollow Dante Z.
Share Review
Report Review

Excellent service
February 18, 2022

When my eyecare provider didn't approve my prescription lens.com made it easy for me to upload my hard copy of my prescription so that I could proceed with my order. Excellent service.

Date of experience: February 18, 2022
California
1 review
0 helpful votes
Follow Anthony G.
Unfollow Anthony G.
Share Review
Report Review

Rebates
February 18, 2022

I am not sure why you have the rebate process. Things take way too long and my guess is that you hope people will forget to submit for rebates which is why you can submit right away. Also once submitted rebates take way too long to be received. I have two pending for many weeks now and of course everyone is blaming COVID for the delays. We not just give good prices and stop the rebates.

Date of experience: February 18, 2022
Virginia
1 review
0 helpful votes
Follow Catherine B.
Unfollow Catherine B.
Share Review
Report Review

The website interface was easy to use and intuitive. The contacts arrived exacty as promised - both in quality and timing. I also found that these contacts were slightly more affordable than other places. Very happy custome from a quick and easy process.

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
Follow Wanda G.
Unfollow Wanda G.
Share Review
Report Review

Lenses
February 18, 2022

Lenses had to be ordered from manufacturer but was a quick turnaround

Date of experience: February 18, 2022
Idaho
1 review
0 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Share Review
Report Review

Great experience
February 18, 2022

I always order from lens.com. Great prices, and fast delivery. I've worked with customer service to change my delivery address after placing the order. They were super helpful and got everything squared away quickly.

Date of experience: February 18, 2022