Lens.comReviews 5,714

I have had a hard time so far since the first order was wrong but I'm hoping things go well this time. The price is great though.
A manager called me and fixed the problem so I'm very happy with the service.

I sent in a for a 200 dollar card rebate October of 2021 an dam still waiting late February 2020. They use every excuse in the book. There custome service is attrocious and they blame everything on the 2 year pandemic. They have a rebate tracker that says the funds have been put o the card but they never mail the card.

Always the best prices. Shipping is super quick. I never find better deals anywhere else for my prescription. I scour the internet for hours, believe me, you'll save lots of headache and time. Lens.com is the BEST!

Was pretty easy to order, and very affordable contact lens

Rebate process WAS good years ago, but now we get the sorry excuse of being backed up and postal delays. Waiting over 5 months now and still asked to}be patient"

Had topic lens on order for 20 days and only thing CS can do is read off a computer screen. So called supervisor didn't even know, think, or understand how to contact supplier who has delayed shipment. DON'T EVER TRUST THIS COMPANY WITH YOUR BUSINESS!

La plataforma para ordenar es fácil y la orden llega en tiempo razonable.

Great, fast, and simple! Received in timely manner, very simple ordering process.

I returned contacts to you about a year ago and was told the credit would go back on my credit card, yet it never did. For this reason alone I am ordering from you now, to make sure I don't just lose $127. I called several times to get this resolved, with no success

Excellent! Only flaw is the online rebate …. Often forget to print and fill out

Not bad at all, waiting for that rebate tho I can't lie

I ordered contact lenses from this company 2 times and on both orders never received rebate check after speaking to customer service on multiple occasions over a 6 week period they have told me it's on the way and to date have never received the rebate check

Order was early. But i always am happy with lens. Com they always for years been great.

Started out shaky, but once I finally got in contact with a representative that had clue what was happening with my order. She fixed everything quick and easily. COVID is over, please fix your telephone response issues. I mean it took me 4 days to reach a competent representative.

Try to order online. Kept defaulting to 2 boxes. This was a refill. No record of my doctor. Tried to order by phone 3 times. My charge card was denied by gateway! Final call to reorder and on hold for 45 minutes.

Easy return of wrong prescription contacts. Thank you

Got all my contacts within a timely manner. Confused on where the rebate is. Will have to call the number