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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It was extremely easy and fast to order my contact lenses through the lens.com and my contact lenses arrived quickly and on time.
Highly recommend using this site! I save 400 bucks on my contact by getting them through this site instead of through my eye doctor. They tried so hard to get me to buy from them because they knew they couldnt give me the same savings. Use this site!
Every time I order and try to get a rebate - they never complete it and I have to remember to call and ask about it. Takes months to get it. Very frustrating.
***UPDATE the aren't honoring the rebate because they never received the form. It was mailed out but will not allow me to resubmit another. I will never use this company again and do not recommend anyone else too. The rebate program is a scam.
I had a hard time figuring out which brand I should buy but once that was set, everything was good, shipping was very fast
Great reminder to reorder my lenses. Shipping was very fast and order was accurate.
Good, expect for the fact that i'm having to go above and beyond what i wanted to write for a review. Now that i think of it, the rebate process has really become a hassle.
I would give them a five star rating. Thank you for your service.
Very easy and affordable. Purification arrived quickly
The color was not what I thought it would be. Too much of my natural eye color showed through contacts.
I've been buying from you for years and I've always had a good experience with service and the products received
Just what I ordered. Easy site to use and quick delivery
I love the quality & quick delivery by Lens.com! I've been using them for a few years & so very happy!
Excellent experience. Shipping was faster than stated but still on the slow side, so make sure you order in advance.
I purchased contacts on 10/14/21 and have not yet received my rebate that they advertise 6-8 weeks. When I call they advise there is a delay but they can't provide any expectation of delivery and they will not credit me or provide a $100 worth of product. Rebate Scam!
Been waiting on my $150 rebates for 4 months. Just sitting on credit card company to send the card for past 2 months. Nobody can tell me why. They must hope you will forget the $150. This rebate is a scam! Stay away you will never get your rebate!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members