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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Very easy to order never have had any problems. Always gets my orders right and fast delivery.
No complaints! Will re-order it again with lens.com
After receiving the wrong prescription the time to replace it was great! Thank You!
Great - phenomenal. Quick, easy, love the product.
I was in the process of calling you to ask why the charge on my credit card was about $16 more than what I saw on my screen during the ordering process. When I opened up my account and clicked on the order #, I then saw the charges for taxes and handling.
These charges should also show up on the screen during the ordering process. I did not see them when I placed my order.
Fantastic super easy site to navigate. Shipping was fast.
Lens.com has always taken good care of me! Even when I've had a problem they took care of me with no hassle.
Everything went smooth with my order. No complaints.
I ma happy with my contact purchase. The delivery was quite quick. I am currently waiting for my rebate.
I completely recommend one obtaining his/her contact lenses from Lens.com!
Still waiting have not received order. I have never had a problem with delivery. I'm hoping lens.com will make good on this. As I paid alot of money and had them sent to other address because I was on vacation and never received order
I received exactly was I asked for. It also came faster than expected
My order arrived quickly and in nice condition. Will order again!
Quick and easy to place my order! Less expensive than the other site I used before.
I think overall it went good. I did have to re-read the rebate process with its three dates: 1) wait 14 days after order has been shipped. 2) Document date 3) Ship date 4) Must be received within 8 weeks of ship date 5) Unclear when rebate arrives to consumer.
But the product is quite good. Although I have concerns about the temperature range the contacts go through with -20o in winter and 90+ in the summer.
To timely of a process for me. I have to continually adjust them when n my eyes
It was extremely easy and fast to order my contact lenses through the lens.com and my contact lenses arrived quickly and on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members