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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Fast delivery. Received my order in less than 48 hours!
I ordered the correct strength was sent the wrong strength now have to wait for email authorization to return so can get credit. A hassle!
Ontime delivery.
Great experience, definitely would recommend.
Easy to navigate and when I was having technical issues, the customer service was very helpful.
Order process was easy and order received quickly. Will use again in the future.
This was my first time ordering. I provided my doctor's info and placed the order. They did everything from there. I will be ordering again!
Cheap price equals almost non-existent customer service. I spent over four hours on the phone, on hold, trying to correct one order.
If you want a cheap price, use this company.
If you want a pleasant customer service experience, pay more, and shop somewhere else.
Deceptive advertising as it pertains to advertised price being more than doubled at checkup
I was nervous about this because I had just got scammed for close to a hundred dollars from a place that used Walmart's name and Logo. So I called lens.com and they told me that I would receive them between 2/28 - 3/2 and to my surprise received them before that 2/25! Thank you for your service I will definitely order from you again.
I got wrong prescription for left eye. It was supposed to be -3.25 and I was sent -3.75
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Always very fast shipping. Great way to get contacts without dealing with a doctors office.
It took five days for you to email me a return receipt
Easy to order and easy to verify prescription. Would highly recommend!
Ordering was easy although your rebate program on the site is a little misleading. Shipping was fast. Generally overall good service.
Lens. Com would exchange a box of contacts I had purchased 6 months ago. I know that they will exchange within 30 days. The problem is that the contacts I purchased 6 months ago I just opened and they were +3.00.
The box was marked +1.25. That is not my fault they put the wrong power lens in the box. Customer service said they could not do anything. I guess I just got a big hard one broke off in me. It hurts a lot.
Like everyone, I'm a Senior on a budget so I am happy to find a pretty good price on the lenses I wear. Website is easy to navigate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members