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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Placed order and received it quickly. Communication is also great.
The overall shopping experience is easy and the prescription verification process was also straightforward. My main complaint is the hidden "protection fee" that was not at all included in the display price.
The order process was very easy. The website was easy to navigate & upload prescription. I chose standard delivery, and it arrived in half of the estimated time. My only issue has been that I have been unable to print the rebate. I will try again.
Fast and quick service only thing is my package was just left in the hallway, and anyone could have picked it up. It was not in front of my door
Great person taking my order very nice! Helpful but too expensive
Site was easy to navigate. Delivery prompt. Good product.
I order contacts from this company very often. My last order however had two different torn lenses. I have callled several times to discuss this. Was told I would get a call back or email. Never got either. I am not happy at ALL!
Very satisfied with everything I have received from them
Heed my warning! Do not buy from this company because you will not save money and waste your time. I placed an order for contacts and uploaded the prescription. When I received my contacts they were the wrong prescription (even thought they had my prescription on file). I called and the person I talked to said that they would send out new one right away and send me a label to send the incorrect ones back. 5 days with no contacts and return label so I called to get an update. The person that I talked to said that there was nothing in their system and that my contacts were not sent out. She assured me that she would get replacement contact sent out overnight. Next day no contacts. I called again and the person I talked to said she would send me a return label and ship them out immediately. I received a return label via email but 2 minutes later I received another email letting me know that they did not have my size in stock. Complete waste of time.
I should have done my homework before I ordered from lens.com because their online reviews are atrocious. They show you low prices based on their rebate but many people complain that they have been waiting for up to 5+ months and have received no rebate. Others said that they were totally ripped off and that the time expired and they received no rebate at all. Lots of unhappy online customer reviews and from my own experience I believe them.
If you want to buy from lens.com go ahead but you have been warned.
I ordered my contacts on lens.com because they offered a sweet $100 rebate on my contacts. I submitted the rebate info, they received it and somehow, it's been OVER 4 months now and I still DO NOT have rebate. Whenever I call them to inquire about it- they blame "covid" all the time. It's been 4 months, I doubt I will ever see my rebate. Terrible. FRAUDULENT company.
Time efficient... requires only a moment at the computer. Delivery is punctual…
Great experience. They contacted my Dr and confirmed my prescription when I made a mistake inputting it online. Easy to work with.
My shopping experience was fast and easy process. My order information was saved from last time so I just had to verify everything was correct and at the click of a button my order was placed. Very convenient
The site is easy to navigate however I don't like that you can't just automatically add you prescription info to avoid this whole jumping through hoops trying to get a hold of the eye doctor to get it. It delays me getting my prescription so I think that'd something they should add to expedite getting my order.
Simple and quick! Delivery arrived ahead of schedule which I greatly appreciated!
I have been waiting for a rebate for months now. If I ask they tell me inaccurate answers. The order was placed 11/18/2021. I order from Lens.com before and it was not this way. Their website shows this cumbersome process:
Print & Mail Your Rebate Form
Sent to Visa Card Processing
Processing Your VISA Card
Card Production by VISA Card Processor
Card Loaded with Funds by VISA Card Processor
Card Fulfillment by VISA Card Processor
Card Mailed by VISA Card Processor
Using COVID as a sorry excuse for delays is unacceptable. Needless to say, I will never order from Lens.com again.
The order process went well and I received my order quickly
Package was left in my garage & it is dirty & in poor condition. Appears to have been stepped on
I will try to wear them tomorrow to see if the contact lenses are in good condition & the correct prescription.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members