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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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My first order didn't go through and they were able to get it fix for me and reorder my contacts. I've been using this site for purchasing contacts for years now and the prices can't be beat.
I felt that you provided false advertising when it comes to the price of lenses per box. If I had known that I have to do this and that for a REBATE, I would have ordered someplace else. If you're giving a discount, just give it upfront. Rebates are not worth it for me. I have a very busy life already.
Everything went smoothly with my two recent orders.
Lens.com was not only cheaper than everywhere else I looked to purchase contacts, they were also very easy to work with.
I was pretty easy to get my new contacts coming! They came faster then I thought!
Please BE AWARE their REBATE system is totally SCAMMER. They won't let you know the rebate is expired until you contact to track to rebate. They would just stated they didn't receive the rebate request on time and refuse to send you the rebate.
Please DO NOT purchase for the lower price after the rebate. Because you will never get it.
Placed my order on 9/27/2021. Promised a $100 rebate within 8-10 weeks. Well, it's been 5 months and I have yet to receive my card. There is a note on their website that the rebates are six-plus weeks behind. Hey, if the system is broken - stop the program until the issue is resolved.
I have asked for a credit back to my credit card, but they are unwilling to work with me.
I look forward to a resolution to my problem. I fear that I will need to write the department of commerce and my state attorney general as well as the consumer protection agency or the Better Business Bureau.
Affordable but my eyes struggle. I was warned though
Other than having to wait for prescription verification, things went smoothly. I am satisfied with this purchase.
Had to contact Lens.com to have lens warranty fee removed. Agent was very helpful and friendly. My order arrived very quickly.
Always so easy to order and always giving us discounts! Love it!
Very easy to get the items I am looking for. Kind of expensive but i guess you pay for what you get
Everything was fine except the payment options gave me problems
Good products and website support. Issues that I see are tendencies for prices to keep going up and rebate program taking way too long to get rebates in hand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members