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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I was very happy with the convenience of buying online. The lens arrived quicker than expected! Thanks
Easy to order, fast delivery. Appreciate the reminder email that my rx was about to expire.
There was a few added of $10 to my order I did not authorize I was told it could not be refunded to my account. I will not order again because of this. I do not think this was right.
Process was easy, ended up being substantially cheaper than contacts purchased at eye doctor.
I wonder where my first order went, I got the second order no Problem
The price was $40 a box cheaper than my eye doctor. The order was extremely easy to place. So far so good. I will DEFINITELY continue shopping through this company!
They came in sooner than expected which I was glad about and I've tried them on and they work great, thank you.
I needed an extra set of contacts. Was able to order these on line from Lens.com at a reasonable price. I received the correct contact lenses in 2 or 3 days in good shape. Happy with my experience.
The rebate center doesn't provide information If they are missing anything. It just lets the rebate expire so you never receive. What is the point when everything is done online. They have everything they need since it wasn't purchased at a store. This rebate process should be much easier. Using the mail is seriously outdated. Learn from Home Depot the whole process is online no sending paper through the mail. Works perfect.
Reasonable price and quick delivery thank you Will order again
Se above. I everyone involved was great. Thank you
Ordered my contacts online. Super easy, and received them in 3 days
Ordered my contacts online and it was so easy to do. And the delivery time was sooner than I anticipated. Best and easiest way to order through Lens.Com. And prices are very reasinable
I don't like that you have a service charge that is not shown or communicated until I go to check out and then the price is higher than what is in the original price quote. This is a very bad practice and I will be buying my contacts elsewhere in the future.
The rebate they promise is a scam, when you send in the form they reject it and make up reasons around sending shipping labels and other excuses until the time runs out. Don't get sucked in!
Quick and easy ordering, and my order for here earlier than expected. Thank you
The contacts were shipped fast and the quality of lenses is great!
The bad news is I have never received the $40 rebate as promised. It's been 13 weeks since I received my lenses. I will be getting ahold of the BB bureau in a email to report.
I will shop elsewhere next time!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members