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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Correct order and fast delivery! Keep me in the loop with my order and tracking.
As soon as I placed my order with lens.com I received my contact lenses in two days. They are reliable and fast. In addition, there was a $20 mail in rebate to go with the purchase. Still waiting to receive my rebate as I just mailed it in this week.
I received my order really fast! Absolutely no complaints about my service from this company!
Got them thanks, came in a timely manner, no other issues
Good very quick delivery for the first time this year
Product is authentic. But you have to be careful of pricing because the unit price they show is often not the actual unit price in the final calculation. They add processing fees that are out of proportion to the price. The rebate is a scam too... My order was placed 4 1/2 months ago and I still haven't received it yet. They blame it on Covid and supply chain issues... yeah, right...
When I received my contacts the box was crushed on one side, but the contacts weren't damaged. You might want to talk to the delivery service you use.
Over 4 months waiting for a rebate, and this is not the first time, there is no rebate in sight, really?
I got my contacts and they are great! The price was fantastic. Love the service!
I ordered lenses in 11/3/21 with an understanding that the company will reimburse for the inflated prices via rebate. It's 5 months later and I don't have my rebate. Multiple contacts with the company result in "you need to wait". Filed BBB complain and just got an email that the company has not responded to them either. Absolute scam of a company.
Only odd thing is even though I upload my RX (multiple ways) & it said approved when I went to purchase it wouldn't let me complete the transaction without calling in in regards to the RX. The rep that helped me was very kind but was also miffed as to why it wouldn't let me complete my purchase online. Other than that it was good, love the pricing.
Extremely helpful and knowledgeable and thorough. The woman who helped me made sure everything about my problem was corrected.
The experience was great the representative went over everything with me to make sure I am getting the right lenses thanks again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members