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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy process. Quick delivery. Would definitely purchase through them again.
I love Lens.com, I get my contacts here every time.
Good value and great customer service. I'll for sure buy more.
Did not receive my contact lens case! Received the contacts and solution!
Always has the best price on my contacts and I received them before the expected date!
I ordered a 2 year supply of contacts on Oct. 30 2021, it's now April 5th 2022 and no rebate. I was supose to get a 100 dollar rebate. I've been in contact with them numerous times and they say there is nothing they can do, I'll just have to keep waiting. They say visa is behind because of covid. It's funny that Visa received, processed and loaded the funds on a card but they can't find anyone to hit the send button in five months.
Although lens.com was very quick to process my payment the rebate has yet to be seen ordered on 12/20/21 it's now 4/4/22 and still processing my rebate blame everything on Covid but my billing was processed in a timely manner what a joke
I would have selected 10 stars but you didn't give me that option! Thank you!
If you factor in the rebates, then prices are in line with most other sites. I've been waiting 5 Months for the rebates to arrive, still "in process" How long does it take to print a plastic card? I'm not sure it this is a scam? I'll update this review if anything changes. Thank you, Phil
Ordering was easy to understand and delivery service was quick. The rebate process is what takes the longest for them to do cuz now they need to send you back money! Thank you!
Eat website to use. Best price. Would use the site again.
Overall shopping experience was good. Rec'd order within a few days afterwards.
Fast and reliable service,. When i call they answer my questions right away. No hassle. Thank you much
Very quick shipping and order was correct. Cheapest around.
Easy to order lenses and change scripts. Only issue is how long it takes to get the rebate. My last order was 11/2021 and still waiting for rebate 3/2022.
Everything was fine, not great but usually isn't with any online site. Search function worked great. Only real problem I had, that might keep me from coming back, unless badly needing them, like this time, is the fact you couldn't use insurance period... If I was going to order multiple boxes, I'd like to use my insurance benefits that I pay for.
Over all experience exceeds expectations!
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members