Kiss&Fly

Absolutely a horrible choice to book a plane ticket! No support… almost impossible to get updates. Fine print screws the consumer! Avoid at all costs!

I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.

I entered my details online and decided not to proceed and left the site before confirming my flight and payment details. They added a $380 surcharge to the advertised rate.
Within seconds they charged my credit card for the full cost of the flight. How is this legal?

A refund is not possible with this stupid company. Don't have any deal with them. It's been 60 days since we start the refund process.

It's two years from the flight cancellation because of covid 19 that I am asking for a full refund! The American United confirmed the chance to get it but they go on refusing to give me back my money! Their CS informed that the flight was rescheduled, so they cannot give me the refund but noone informed me about it! How could I know? I just followed their instructions as per the attachment for getting my full refund!

Hi kissandfly, seems like this is the best way to get in touch with you re: dissatisfactory service. Our flight was cancelled one day before our flight and we would like a full refund for all charges. It appears that you have used a different card than the one we provided - likely to eliminate customer agency in cancelling our flights. Please return a full refund for our departing and returning flights.

For all consumers, I wish I had read the reviews - go with the airline itself. You'll have a much easier and accountable time with any flight issues.

As soon as I booked my flight, I realized that there was a mistake so I decided to cancel my flight and book a new one. Within 1 hr after booking my flight, I started requesting cancellation and refund. But they said refund is impossible. Lost my $1000. It is really painful. I regret my decision. Hope you don't.

I used this website to book a flight and after selecting the dates, they just sent me a ticket for different dates. After complaining right after I got the email saying they would help and correct the error and never got a response in days. They did not want to cancel my flight either in the 24 hrs period. They just wanted to upsell. Called few times after they just said they couldn't do anything. Every operator is called Irina, and they hang up on you. I talked to the airlines and they told me I was not the owner of the ticket so I could not make any change. AVOID Kiss and Fly. No wonder why they have such bad reviews everywhere.

I purchased a ticket for my parents and when they showed up the airport staff had not heard from the airline. We thought we purchased lower fare tickets but kissandfly advertised a fictitious flight. I have yet to find a customer service number to speak to someone.

This site comes off as a useful aggregator for flights to Latin America but it's horrible. They don't have any real customer service (they'll just send you in circles) and their site is incredibly difficult to navigate and make any real changes to. Highly recommend that you ever avoid using anything like this.

I tried to book a flight in June. And got shafted into taking a twenty-one hour flight instead of six hours, from Los Angeles to Alabama, in an family emergency, now this is dealing with lay overs and two or three different states before I get to my destination, and for me being in a lot of pain, that would devastating on my body to be cramped on those flights with no leg room. Tried to cancel and get my money back, instead of refunding my full fair of seven hundred and nineteen dollars for the roundtrip ticket the same night I booked, they offered me out of my own money four hundred and ninetie seven dollars back. Talking about the was fees and such. With holding money that doesn't belong to them two hundred and twenty -two dollars. All I know is that I wants my seven hundred and nineteen dollars back, just like anyone in there right mind would. Am I wrong?!

I get an email requesting $300 surcharge and hour after I book my tickets saying the prices have changed. I check back online and they haven't. Total scam. Avoid booking with…. And after paying the surcharge they cancelled my entire booking. I'm reporting the scam to my CC now

We booked a multi city travel one month prior to traveling. On the day of traveling they cancelled a flight ticket, with out even any email notification or phone. My parents had to suffer a lot of tent ion in the airport. Worst service. Never book a ticket from them. I am reporting to Skyscanner as well.

Our flight got canceled by the Airline and since then I filed for a refund and I am following up on the refund every day!

Its been more then a month now and still per them the refund is under process!

When you call the customer service to get some help, you will get the same lie, that issue has been forwarded to the finance team. Even if you try to speak with a manager or supervisor, they never put you thru anyone.

This is the worst service Ever!

I write this review because when I bought a ticket from Kissandfly I only saw bad reviews. I bought 3 different tickets from kissandfly for internal flights inside Brazil. In my experience buying tickets from outside Brazil for internal flights have been impossible but Kissandfly made it possible. I could very good fares for all my tickets.

Very rude and unprofessional customer service. I had to reschedule my ticket and ended up loosing almost $1,000, as they wouldn't assist me on the phone or provide me the email to make changes

I have bought tickets air Canada from Warsaw to Edmonton for me and my child.
The company representatives refused registration without having legal grounds for this and without considering all the documents provided, as a result they contacted the service from which they bought the ticket and requested a refund, because it works with this airline, they offered to change the date of the ticket, which I agreed to, and as a result, they refused here too, I strongly do not recommend buying tickets here, you will not receive either service or money

We bought a ticket from KissAndFly and we had problems so we decided to ask for refund. It has been 2months calling almost everyday and we have no idea when we are going to receive the refund.
Definitely taking further action.