Kiss&Fly

I just discovered one day before my flight that the booking DOES NOT exist. They are robbers, stay away from them

So back in March this year 2022. Myself and my partner were due to fly on a short trip to Fiji. Unfortunately the day before the flight i contracted Covid19 after then going for a PCR test to confirm i notified Kissandfly via their cancellation system that i could no longer fly and because my Partner was a close contact she also had to quarantine (Govt Regulations) and was also no longer able to go.

Got a notification back from Kiss and fly that our flights had been cancelled and then there was a request for an obscene amount of paperwork which we provided (Doctors Cert as a minimum with seals and letter head and a whole raft of unnecessary requirements.

All this done via E-Mail as they simply just do not answer phone calls.

All paperwork submitted then the next day a rejection email. Because my partner didnt have any paperwork to say why she could not fly. Even though we explained in the refund request this was due to her being a close contact.

We were then informed our refund was rejected again because my partner was not my wife. We challenged this and Finally got an email stating our refund request had been sent to the airlines and was waiting a response from them.

The email stated that this response could take from 1-3 months to process which is absolutely absurd and legally has to be replied too within 30 days.

That was March and we are now mid July and not a sound from Kiss and Fly and now my account will not let me into the place where you access a refund request.

Feels like Kissandfly will do literally anything not to refund their customers.

While this is going on i cannot even complete a claim from my travel insurance company because this is outstanding and we do not know what the out of pocket expenses are going to be.

Very Very unhappy Customer. Booking number #VH6R1BPW

Never ever use KissandFly!
I bought three tickets (4k usd, TT8W1H9F and TQGMBTUW) at the end of February 2022 with "service refund" option. After two days when due to our green passes problem we wasn't able to fly there, we ask a refund. They offered to refund only 25% (!) for tickets but aircompany returned them full amount of tickets. Gooood business.
So anyway 9.5 months they still response like "we will do your refund as soon as possible".

Almost 10 months they holding my money!

People, never use KissandFly, never!

Update: it is mid of Dec, no refunds for both orders. The aircompany sent even a full information about refund to KissandFly, still only stupid response like wait more and we are waiting info from aircompany. Nice job, I feel I will never see my money back.

THIS GOOD REVIEW MUST BE WRTITTEN BY THEM!
They charged our credit card around $ 700 return tickets for 3 Gold coast. Never refund money, time to time they will ask different surcharges DO NOT USE THIS! After all they will block you you will never be able to contact them! Nicely done scam!

Just like others said I was hit with a surcharge several hours after I paid. My guess is they purposefully advertise with a lower fair, get your money then hit you up with the rest of the amount and however much more just for the heck of it. As the fool who didn't search for reviews before purchasing, my money has quickly parted.

The worst and the most unprofessional service I have ever experienced in my life. Plz don't ever use this service. In July 2022, they messed up with my whole trip. They are playing with people money and I have no idea why they even exist. I will sue them in the court.

Booked a flight to Europe. Aside from the booking method, which is prone to many errors. They engage in a very unethical and broader line illegal activity. Their staff also make statements contrary to the fact. This was my first and last time with them.

Wir haben Ende April gebucht. Es kam innerhalb von 14 Tagen heraus, dass überhaupt keine Koffer dabei waren. Es war aber ein Komplett-Angebot. Nun ja, wir haben über 200 € für 2 Koffer dazu bezahlt. Bei der Fluggesellschaft direkt hätte ein Koffer nur 70 € gekostet. Am Schalter vor Ort sogar nur 65 €.
Nach Kofferzahlung kam zügig die Annulierung eines Teilflugs. Wir hatten bis dahin dann, leider erst zu spät, die Bewertungen von Kiss&Fly gelesen und nutzen unsere Chance, das Gesamtpakt zu stornieren. Anfang Mai, 06. 05. 22
Bis heute ist lediglich die Rückerstattung der Koffer bei uns eingegangen. Es seien lediglich 34 Tage von 60 um... dies ist die Kiss&Fly Fristlänge für Rückerstattungen im Kleingedruckten der AGB's.

Im Klartext: Kiss & Fly kann sich gezahlte Geldsummen willkürlich selbst für 60 Tage zur Verfügung stellen. Die Fluggesellschaften, an die das Geld des Kunden angeblich schon gezahlt worden sei - wenn dies jemals geschehen ist - hat nämlich nach eigener Auskunft eine viel kürzere Rückerstattungszeit.

Diese Verbrecher arbeiten mit dem Geld ihrer Kunden ohne, dass der Kunde Leistungen dafür erhält. Er stellt lediglich seine Geldeinlage für 0% für diese Gesellschaft zur Verfügung.

Cleveres Konzept Kiss & Fly!

Nie nie nie nie nie wieder!

Grüße von Buchungsnummer
F13XWBV0

I booked a multi-flight ticket on 24-June-2022 and as soon as I paid, they sent an email asking for a surcharge fee, straight after payment another email saying flights were cancelled (this all happened within a few hours).
They cancelled the payment for the flights. Phew!
They have not cancelled the surcharge fee.
I have disputed the transaction with my credit card company whilst it was appearing as pending.
Not sure if I'll get that refunded. You can not contact them. They don't reply.
STAY AWAY FROM KISSANDFLY
Skyscanner should not promote them.

N5DJ3D0X

Waiting for my refund, paid $75 for priority processing to you. Where is the priority? It's been weeks? The airline has refunded you, so refund me if you'd ever like me to book flights with you (I travel a lot)

Reply to emails..

I have been dealing with this travel company for over a month! Asking them to do a name change, which was an system error and it is still not done! We fly next week!... All I get is it is with the Airline!,, then they ask for money for the change!
Then our flight has been changed or cancelled 3-4 times, they ask for you to accept the new flights, then after sending off,,, try and blame YOU that the change is not accepted! WHAT?!. They were the ones who advised me to request to change them!?. Now telling me to cancel! OBVIOUSLY want me to cancel to make cancellations fees from me!... WHAT a joke of a company! :(

It should be explained to the user at the beginning how to check the card using a fictitious email address. I bought the cheapest tickets through Kissandfly. When I made the booking I thought I was cheated because this agency bought the plane tickets in their name and address and not mine. I called the airline (Rayanair) and concluded that the email address registered in the check-in system was "same as mine@ different". I was in shock. I asked Kissandfly to send me that address and they did. Using that address, I checked the tickets through Rayanair app. I don't know why they do that! It turned out in the end that everything was fine! Finally I give praise for the quick answers, but also a complaint for confusing with a non-existent email address (invokes a sense of deception).

This company is fraudulent - they overcharged 38% over the price shown on their website when providing credit card details!

I have reported this case to the police

I purchased 2 flights for $1,440 total and got an email saying the ticket issuance was delayed. My credit card is still charged, and the customer service email I got has 2 broken email links for customer service. So I have gotten charged the full amount with zero tickets, and no indication of when I will receive the tickets.

I tried to email customer service asking for an update:

*******@kissandlfly.com and *******@kissandfly.com (maybe one is a typo) are both listed in the email, and both got kicked back when I email them. We are on the phone with customer service now and unable to talk to a real person.

I would highly recommend staying away from this "company". If you're reading this Kissandfly, I hope you stop scamming customers. My booking # is SANBND9J. Give me my money back please!

This company is so bad. Do not ever book with them.
I've been charged with service fees (that are not advertised when you book your tickets of course so it's not like I was aware or misread) - which is very misleading and dishonest.

I've been trying to reach customer service by emails multiple times, no answer.
Issue still not fixed and with all the other bad reviews, I find this quite disrespectful.

I just purchased airfare with kilssandfly.com, but when I implemented my CreditCard info, their system asked me if I wanted to pay in Euros or any other currency.
I chose US$, and the system changed Euro 1136 to $1316. 93.
In the heat of the moment I didn't do the math, and proceeded, but later on I thought there must be something wrong. Sure enough. When I received my ticket via eMail, the PDF mentioned instead of 1136 now 1156. 65 plus 64.35 Euros Service fee, now my original airfare went from Euro 1,136 to Euro 1,221! That's insane.
I contacted their customer service team, and they told me that an additional $68.82 was added to my price - but without letting me know. When I selected to make payment in US$, I saw the new price in US$, I didn't know that there were extra service charges and extra taxes. They refused to help me cancel that ticket. I ended up paying almost Euro 115 more for the ticket. Insane.
What a lousy company, lousy service and in the end they hold you hostage - wont help you - simply state that I can submit a complaint, but they will not assist to solve the issue. A total SCAM.
Stay away from that company - don't book Kissandfly.com

DO NOT EVER USE THIS SITE. The entire setup they have is a scam to take your money first and basically hold you hostage with it. They make refund fees that are so high you get 50% of your money back at best and even then there are months long delays. They bank on you giving up and just letting them keep your money. They also get around many consumer laws by operating in different countries.