On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks, It was easy and convenience to use your site.
I've been searching for flights for a few weeks now and managed to find one of the best prices and flight options I've been able to today!
This website does everything for you to find the best and cheapest flights.
Buying the flight was extremely simple and convenient, very satisfied with the experience!
It was clear and effortless!
Everything easy to understand so I was guided through with little or no trouble at all!
Very easy to navigate. I have been using justfly for years now and I have never had any issues with getting a ticket
The fastest and simple way to make reservation from within a single screen.
Easy booking... very user friendly.
Easy secure payment.
Do not trust!
I purchase tickets with one checked and one carryon bag included only to discover that the Lufthansa inform me that I need to pay additionaly $120.00 for the one checked bag.
Great! This is my second time booking through Justfly. Very easy and always the best prices!
It was easy to get my ticket. The price is the best last minute ticket I could
Ever Get!
Fast and reliable, no hidden fees or extra... The price you see is what you pay.
The flights were easy to book and the fairs were much cheaper than other sites
The site was easy and fast to use. It was easy to navigate and I did not have any problems.
Throughout time I was on the site - very jerky, scroll didn't work and had to start over just as I was almost finished with reservation.
The flight I booked was a good deal but compared to Priceline the trip insurance cost more. Bummer
This is my 3rd time using justfly for travel. It is seamlessly simple and the price always beats anything on any other sites out there. The multi-city option is extremely useful too. This summer we had a bit of a snag when the airline cancelled our outbound flight- the representative was diligent in getting us rebooked and truly dedicated to making us happy. I highly recommend this travel partner.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account