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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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This is not the first time using JustFly. The experiences was very good previously, within the two years I guess things have change. The price they coating are for a naked flight, by this I mean is for you to fly and back. No baggage fee, no pre-seat reservation and no coverage in case you cannot travel. The customer service department cannot explain or give information as to who we must contact for this information
Previously this was all including in the fare.
This site was easy to use and navigate, and I was able to get the flights I needed at a good price.
I had a very positive experience in booking my flight from Pittsburgh to Myrtle Beach (round trip). Instructions were easy to understand.
This website is very user friendly. Give it a try for a good fare to your travel destination.
Best price is found out all the other sites, I have shopped at multiple websites this was by far was the cheapest
The rates are great and they give you a good variety of flights. Easy to maneuver on the site.
My experience was positive. I got the best fare and booking process was fast!
Searching for best prices for two months until I found this amazing website and booked my tickets within 30 minutes. Highly recommended
The best website and easy to access. And super cheap
Easy to use, clearly written sums up my experience. Thank you!
Easy to navigate and quick response. I would recommend to everyone to search and to book with justfly.com
Straight forward. No surprises. All good. Prices were competitive, and everything was explained well.
Quick, efficient, no fussbooking. Recieved confirmation with all details within a short period of time.
Fast and good prices, was a good one.
My experience today was amazing, I did not about Justfly, I believe is new at the same time good because I found good prices.
I just booked two domestic flights within Vietnam using JustFly. It was super easy. I had looked on some other booking sites for these flights (DaNang to Nha Trang and Nha Trang to Ho Chi Minh City). When I got to the final page to check out, the flight would be twice as much. I still don't understand why. This never happened with JustFly. The prices were clear as was the baggage allowance. I was very pleased. Thank you.
Great prices only issue is changes are impossible. But other than that its fab.
Booked our girls a trip to San Diego and found the lowest price using this site! Quick and easy. I will definitely use this site again!
I am concerned because I was not asked if I required wheel chair assistance and for the person I am travelling with I will need it. All other times it was an option when I was filling out identification info. After I was completed filling out information it had not asked me that. Now I am hoping the air line will just ask and provide.
I purchased three tickets for international flights. I was told I would receive an email with the confirmation and itinerary for the flights in a few hours. It has been four days and I have not received the promised email. I have called twice and each time told the email would be coming soon. I still have no email. This is unacceptable customer service. They have our money on non refundable tickets so I guess they don't care any longer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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