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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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JustFly.com is a SCAM. I booked a flight two months in advance through this website. Two weeks before my departure JustFly.com sent me an email asking if I wanted to add insurance to my upcoming flight. Fast forward to the day before my flight, I attempted to check in online, when I was unable to I called JustFly.com. The representative informed me that the airline cancelled this flight the day after I booked it (two months ago). I asked why I was not notified of this to which the representative claimed that they sent me an email about it. She also claimed that JustFly.com never sent me an email asking if I wanted to get insurance on my flight. I still needed a flight home the following day for my sister's baby shower, however the cost of the ticket was now $400. JustFly.com refused to compensate me at all for their mistake. This organization has horrendous customer service and have scammed other people.
Short and sweet. It was the best experience I've ever had. Something always seems to go wrong but on my 1st try it worked out. Thank you.
Fast, simply, and easy to book! By pairing with Affirm, the process for booking and planning ahead is simple and payments are simple.
I am on a tight budget but have needed to travel several times the past few months. I have used Just Fly each time to secure the best rate possible. Can't say how happy I am to have found this app!
Website is very friendly, it even offered a lower price flight's have and would use this website justfly over and over again. Thanks justfly
I like just fly but was very disappointed when we recently booked tickets to go overseas and a few minutes after booking saw the exact same flight on another web site (skyscanner) for $30 less per ticket. Could have saved $60! So sad, just need to be more careful next time!
Fue muy rápido la compra sin ningún problema. Y a muy bajos costo todos los boletos. Me encanta justfly
My favorite hobby is vacationing, but my financial situation holds me back. I've been invited to a surprise party & I'm thrilled I was able to find an affordable flight... looking forward to many more! Happy New Years
Booking was easy and straight forward. Best price around for round trip flight from us to Europe.
My first choice when searching for flights. I always find an accurate and amazing deal.
I haven't gotten on the flight yet but the purchasing process was easy & simple. Clear confirmation before purchase & after. Cheapest flight I could find.
It is very easy and fast to book through you guys. It is a pleasurable experience.
Thank you!
Good experience with my book flight, I searched my flight in the page and I bought it.
Seemed good price and reliable booking, so i will be booking again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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