On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Giving it a five star because this was the best price for the same flight from any other site on the internet and reservation was easy and fast!
I am super duper happy to have found such great prices! I have shopped around for the past 2 months but had never checked out justfly until now! It was waaaay cheaper than others and I am able to take a carry-on free!
I enjoy using the just fly site. I find great deals and prices.
The customer service are very detailed, patient, and very thorough.
Did not have any problem with you guys base on late send confirmation number everything came on time.
The website is well organized, easy to use and friendly. The clarity of information is better than most sites. It's the place to book your flight.
Always super quick and easy to book! This is my favorite travel site.
I picked a round trip ticket and paid for the tickets (had some problems with the credit card or something in checkout). Once I was done and received the confirmation I sent it to the party that I would be visiting. When they reaplide they said the times of departure times were reversed.
Everything about my travel there and back was great other then my time with my family was shorten.
I found it is the most convenient and most handy for price comparison than any other spooky app on web. I don't trust price line any more.
Didn't have any trouble. I booked the best price but going to be a very long flight.
Easy to book, easy to navigate. Quickly found the flight I needed with great prices. Fast conformation too.
My experience was wonderful, I easily found the trip I was looking for, with a very good price. My experience with is not new with justfly, I a regular customer.
Simple page layout... easy to filter, see flight times, destination/departure cities easily identified, and good price.
Even for us Senior Citizens it was EASY to get all the information together to place our reservation
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account