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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Very nice experience, it's very straightforward and user friendly.
Booking was fast and with any problem at all! Thank you justfly
Booking with just fly was easy and fast, no problems.
Somewhat frustrating when a price is advertised and by the time you fill out all info needed and go to check out the fairs are unavailable
I really really like this website because it gives you the chance to search for good prices and flexibility of payments!
I had a family emergency and needed to get on a flight ASAP. Thank your for finding me the best prices available.
Buenos precios, y me gusto Los passos tan facile para aser mi reserva :) sencillo y rapido :)
I love Justfly app, so convenient and very responsible prices.
I just booked a trip to Europe through Justfly.com. I'm trying to keep my flight budget low so I can spend more in the cities themselves and I felt pretty successful in doing so.
I was searching for a reasonable airfare for a mini vacation, Justfly came up as an option and I was able to find what I needed in my budget. The website was easy to navigate once I found the particular route and timing for my needs.
Found just what I was looking for at a great price.
The process was quick, easy, and the plane ticket prices were the best when compared with the other websites like Cheaptickets.com, Expedia, and others.
Good service and very interested in that site for the future
Easy transaction great price. Would use them again
I got good flight deals. I had good experience using justfly. Easy booking experience with good rates. I will definitely use this site on my next trip.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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