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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The reason I give you satisfaction because layovers in the
The airport is not long as another airlines dose
A good friend of mine referred me to this website and I was so impressed I booked my flight right away without hesitancy. It was easy and the flight insurance was cheap! Can't beat it! Definitely my new first go to site when searching flights! Hopefully their car rentals deals are as good as the flights!
Purchase was very much easy and fast response on sending itinerary, also easy to use the website
Justfly is now how I book my flights... This is the 2nd time I've used justfly and the 2nd time I've been very happy with the results.
Simple, thorough, & fast... Every thing I needed for my trip I got taken care of using Justfly.
I called Justfly for clarification on my charges to my account and I felt that though the customer service representative may have been well informed about her job, they did not clearly understand what I wanted clarification about. The Airline customer service rep handled my concerns.
The web site is very easy to use. And the alerts helps a lot.
Worst Agency in the world. They are thieves and scammers. Our flight from RDU to Cairo was cancelled due to Covid19, we bought new tickets on a repatriation flight and paid a lot.
We tried contacting JustFly by mail, and phone they never reply.
We need to get back our refund but they just ripped us and didn't give us any refund.
They are just jerks and thieves.
Never reserve with them
Was worried about finding a flight for awhile and was happy to get one at the last second for a lower rate than other sites great easy to use page and happy with with the service thanks!
Everything was easy and fast. I was notified of a cheaper flight and as soon as I filled out the info, it was done! Great experience! Thank you! Carole Batten
Justfly is using the pandemic to rip its customers off. They're now charging a 25 dollars fee to cancel the tickets on flights canceled due to COVID-19. But, they don't process the request. It's ten weeks since I made the request but no progress!
Would charge me $300.00 more to use my voucher for a cancelled flight in April.
Due to Covid pandamic Turkish flights were cancelled
I talked to customer service on ******* they send me form for refund still waiting after two months
When called no body pick up phone trying to call everyday but in vein. When called Turkish Air they say if you buy ticket direct airline we would refund immediately. It is bad experience never buy ticket from justfly.com. Very bad customer service Will never deal with justify.com
Well... it's not easy these days but I'm taking a leap of faith!
Surprised to find the cheapest flight from a small airport vs having to fly from LAX. Great deal!
So my flight was cancelled. I called justfly and they charged me $70 to cancel my flight that was already cancelled. If a flights been cancelled, out of your hands, I believe it is a poor business practice to charge the consumer. I've been a loyal patron to justfly booking well over 40 flights. I will not use them again. During the vivid it's no ones fault but charging a handling fee. REDICULOUS
This is my first time using this site. It was very easy to use and had great pricing.
If the flight to my destination is cancelled, why I cannot get credit for the return flight as I will not reach the destination? It does not make any sense and you do not get it. Your new name should not be JUSTFLY but JUSTSTAYAWAY from us... This is exactly what I am going to do and all my network. Stay away! FOREVER! Of course, you are not going to read it, because you do not care...
I find it incredible that for the excellent price that justfly.com gave me, now my son and I will be able to travel. Thank you justfly.com for making our dream come true to see our family. I wouldn't change them.
I loved the experience of shopping online at justfly.com because the whole process was fast and the price was the best.
At first I was somewhat happy, then the pandemic hit. I figured I was ok I purchased the insurance, NOPE I was wrong... It's not covered, the insurance which is on the website for Justfly is scammy and after speaking to rep there I was told to cancel the flight to Costa Rica and would probably get a refund, since we would not even be able to fly there from LAX, I then notice a 150.00 charge on my account, then thinking what did I pay 58.00 for insurance.
I tried for weeks to speak to someone, fired off emails, and finally did get a response. I have been using for full refund. We can't fly to Costa Rica and have no idea what the future holds for us, was told we could use the voucher. I have now been on hold with the insurance company, Justfly and try to speak with the airline for over 7 hours. Even with the voucher they still have taken away 150.00 dollars. Again, I was told to cancel by the insurance company.
This all stared in Feb and after trying to get a refund since March, I still don't have one, I called again today May 21.2020 and asked if I could use the "travel voucher " which is my damn money to maybe take a trip to vegas and use some for flights and some of the voucher for hotels- If I was given back my money, that's what I would do, NOPE, I can not use it like that and again I am asking for a full refund. Justfly.com makes life incredible hard and after reading so many Horrific reviews via BBB and Sitejabber.com and the City Attorney General in San Fransisco sued them, I get it. I WANT MY MONEY BACK AND not some voucher that is deemed worthless. GIVE ME MY MONEY BACK!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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