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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I've keep trying to change my moms flight and they make me wait 1hour and 30 minutes to tell me that they can't do it. My airline company tells me to contact them since I bought my tickets with Justfly.com. I Will never going to buy with them again.
Everything is quick, easy, and painless. It always gives me the best deals for when I want to travel. I will use just fly from now on.
Last year I booked a flight through them and everything went smoothly. However, another flight was booked and the flight was cancelled by airline due to COVID-19. This company will give you the run around to get a due refund. I only was able to get through to them after 10pm MST. Only after filling a complaint with the BBB, I received a receipt saying I would get a full refund. But I was told it could take up to 18 weeks to see the refund posted to my credit card. What a bunch of crap. My money should be refunded in a timely fashion, not almost 4 months after an approved refund. They don't give a valid reason for the hold up, just continuously blame COVID-19 so that they can hold onto your money a bit longer. From now on I will book directly with the airline to avoid the hassle.
Satisfied with the pricing and it's overall service.
Siempre muy satisfechos con justfly tienen los mejores precios y el servicio al cliente es muy profesional
Straight forward easy to use website. It was quick and easy to purchase our tickets. Would use again. I recommend
I love Just Fly. Booking flight it's very easy. They are reliable and have good customer service.
With the difficulty situation of Covid, we cancelled our flight through JustFly. To charge $70 is ridiculous for a couple keystrokes for the cancellation of our flight - during this time of the pandemic. Horribly inhumane.
Worst experience ever! Only come here if you are trying to lose all of your money! This is a scam website! Don't book here! They stole a total off 900$ from me! Two separate flight I canceled the same day and I Paid for the fee so could get a refund but it's been a whole month and a half and 8 phones calls later to the bank and just fly and the bank told me it was a scam! I lost
So much money and I did everything right! This is the worst posible place to buy a ticket because they also just cancel them outa no where and take all ur money and just say "sorry we can't help u" like tf?!?! This is COVID AND YOU ARE TAKING PEOPLE'S MONEY. LIKE ARE YOU GUYS KIDDING!
I spent so much time going back and forth with the travel agent about my flight. I wish I would have just stopped there! I was charged TWICE for over $1,000! When I called back to see what was going on, the travel agent claimed they had not charged me. I booked in February and it is now nearly July. I'm still missing $1,000 and JustFly has been no help at all. I will NEVER use their service again and I hope you don't either.
Web site was easy to navigate, search results were great. Lots of good choices.
Wish I had the option to cancel and get a refund within 24 hours with a refund without having to purchase insurance. If I did have that option, it wasn't made very clear.
I would have much preferred a refund instead of credit to my account
I love to book my flight, car, hotel with them. Is easy and simple for me Bcz I forgot a lot but I get notifications ahead of time Thanks
Super easy to navigate website! Flight is in a few weeks and I needed to find something quick. JustFly came to the rescue!
This is one of my best experiences I never had. Good customer experience. Everyone very satisfied your service.
My experience is that I had no problems, or issues booking my flight. I will recommend to others.
Justfly charged for cancellation during Covid 19, even Austrian did not charge for cancellation, Experian did not charge customers if the airline did not charge customers. I did know about it, I did not put any credit card numbers, did not get any receipt from them. It just show up on the bank.
The website was super easy to use and it was quick. Will use for every purchase from here on out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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