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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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If i can give 0 i will the bigger scammer dont ever buy ticket from them... they will keep charging bunch fees with out notice please dont buy from here ever read reviews before you do so
They answer all you question so it was good I will like if they give you baggage in as well
It was nice finding this flight tickets, and I highly appreciate the way through which I processed my ticket. And I will be back to get my next ticket.
I searched through google and major airlines one day, just to be blindsided by a $200 rate increase on my flight the next day. I found Justfly.com and they offered me a cheaper rate as the day before, as well as insurance. I got the flight I wanted, and more at an affordable cost. I will be using Justfly.com again.
I loved the website. Easy to navigate and the savings options are tremendous.
Everything was perfect, reception, pilot were polite and air plain was clean. They offered us a packed wipes to clean our seats.
Easy to use. I was very pleased with the service that was offered. I would definitely use them again and would recommend them to friends and family!
It was easy and the best price i have found. Very satisfied!
My experience was great. Logged on, typed in my flight requests, popped up cheaper rates than what I saw on other sites. Booked, paid, received all follow up information in me email.
Great, efficient, good content. Thank you very much for the provided services. Thanks for everything!
Easy. Fast to do. I will book my future flights here.
Booking was so smooth and easy! Great prices and the website is so easy to find anything your looking for. I will definitely be booking again with justfly. My friends agree this website is awesome!
I always find good flights and deals on justfly.com. I have been using justfly for the last 2years to book my flights.
Siempre he reservado mis vuelos con ustedes y siempre ha sido una excelente aplicación para utilizar y confiar, gracias
Easy and Efficient Booking! Highly Recommend Justfly.com
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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