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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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My flight was cancelled a week before departure without a word from justfly. 1 day before my scheduled flight justfly emailed me and told me to check in for my cancelled flight. 2 days after my scheduled flight they finally emailed and told me the flight was cancelled. Thanks.
Fast fast fast I love the fast find and check out, will use this site again
It was very easy to find a flight to my
Destination in such short notice
They do not offer 24 hour cancellation free of charge or no change fees when all of the others do. If I had known that I would not have booked with them.
We booked a flight with JustFly for our family to fly home from Key West on Wednesday, July 24th, but the carrier, Silver Airways, cancelled the flight early in the month. JustFly never notified us, and in fact was sending us updates to check in and confirming our flight home the day before. Our family, along with 5 other people were standing in the airport trying to check in when we found out we had no flight. Had to pay for an additional nights stay, over $3000 in new plane tickets, a cancelled 2nd flight, lost days of work, and food and drinks for another 24 hours. They still will not refund our money and keep saying it is Silver Airways that has to approve it, but JustFly failed and never told us. We have contacted them now over 10 times and I have the email from Silver Airways stating they are not paid if they do not fly, so there is nothing to approve.
After my fly was cancel by the airline... I call the airline itself they rebooked me with a different date, justfly charge me 35$ for the rebooking... I call them for explanation they said its for the cancelation processing fee, how can you charge my credit credit without my consent or authorisation nor telling the reason. Ican provide the booking number if need be. But not online.
Got a great deal on price for a one way flight, booking was fast and painlessly easy. By all means recommend.
Very good service, so many flight options at very affordable prices, been using the site for a very long time and definitely would recommend justfly
Lots of choices for flights very simple process and booked flight I. Under 1" minutes
I had just received notice of my niece's upcoming wedding and I have to travel from Denver to Chicago.
We were contemplating driving but I started looking at flights and was pleasantly surprised to find roundtrip flights for $65! I downloaded the app which was super easy to use and we are all set!
I reserved a ticket on Justfly.co on Airmoroc and coming back on Turkish Airline. Both Airlines cancelled their flights and suggested that I would get a full refund, I have contacted Jusfly customer service who agreed that the Airlines agreed to issue the refund due to cancellation. When I contact them of when they expected to issue the refund they said up to 18 weeks, which is unheard of. I used to be their loyal customer but never again
I love the service you guys don't need to do anything extra
The site is Quick, easy and secure. Customer service is very helpful and accommodating.
Not a real service. This is just a site that promises flights and then if something goes wrong they won't help and pocket the money. Their scam is to charge a "good" deal and then skim off the difference from the actual ticket cost. If they provided any sort of service, there could be a value there. They don't provide anything. We got taken by them when trying to get tickets to see a sick parent. When things went Covid and we got cancelled, they refused to refund our tickets. Crooks.
It was quick and easy, and if I had any questions someone was able to help
It was so easy to book my flight, no hidden agendas. Very easy to navigate through justfly.com website!
I have more the 4 years to got my tickets and Justfly.com
I like it because it's safe..
Very easy and fast and very good prices just what I was looking for. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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