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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I felt very cared for, like they were very patient with me. They asked relevant questions, and almost all the questions I asked, I received a satisfying answer.
At first I was scared because they had changed my flight, but everything was fixed perfectly and my flight reservation continues for the same day and at the same time, although only the reservation number changed, otherwise all very well, thank you very much
I recommend this website for flights no hassle straight forward with everything on time I just love there service baggage was already paid for I love it
This websute is great fir first time flyers. The prompts are easy to follow and well laid out. Overall a great site to use for booking
Too polite and respectful they do the best job They answer the questions so clearly
My go to page anyday any time. They got my back like an hunchback. I need to start getting paid for the referrals to just fly. Smiles.
I would advise AGAINST using this travel agency ever. They have been unable to provide ANY reliable information about my refund in the amount of 2 THOUSAND $ for a trip that was cancelled by the agency in June. I processed the request for refund and waited 2 months to see it in my credit card balance. Today they dared to tell me that my credit card was supposed to speed up the refund. Of course my credit card said it is NOT their responsibility BUT justfly. I do not know whether I will see this money back. Stay away from JUSTFLY. SCAM.
Very straight forward booking experience, thank you!
Easy to use and affordable. If i have any troubles help is available.
It was very easy to type in my dates I wanted to travel and sit back and watch the app show me all my options. Great experience
Straight forward, i got all I needed and a few things I wanted!
I've always used Kayak but today I tried JustFly and is was so easy to book and had the best rate around!
The booking process is too easy to do! Great web service to book a flight and flights are too cheap!
It was easy to used
First time using the this page so dar
Everything is good
It's been a pleasant experience especially since the pandemic began. I'm going continue using justfly 2 book all flights...
Overall happy to get such great deals on flights. Had a good experience with American Airlines and they would be my preferred choice for flight travels.
I like the notifications that it gives me for lower prices. This is a great asset.
I was able to book our flights very fast and their website is so easy to navigate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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