On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I tried to book the flight through the site, it wouldn't load to a payment page. The prices went up as I was trying to process my order. I downloaded the app though, and that worked great. Wish I could've saved myself the 25 dollars difference, though!
I feel very happy with my purchase since the page was very friendly, the flight was cheaper than in another page in which I had already quoted
I like buying tickets with you, but they always change my flight. Why do they do that.
So easy, user friendly, and effortless! Pretty sure they're all synonymous for the same thing! I was being emphatic, YAY!
Excellent service, website very easy to navigate, I will be using in the future
I use Justfly to book my flights for the past few years and it is the cheapest and easiest way to book! Customer service is kind & helpful as well.
I'm so glad with this website because I always have a great experience with them.
Had a wonderful experience when I went to justfly to find a flight to go see my parents. I wasn't expecting to find anything and in just a few minutes I had a great and inexpensive flight into a small airport! Incredible experience! Thank you justfly!
Quick and easy, many options to choose from and simple to navigate
As far as purchasing a ticket it was quick and easy to do and Very cheap! I just pray that trip goes a smooth as purchasing the ticket
The booking was fairly simple and i got the confirmation email in a little while but the initial advertised prices was $162 but was later asked to pay $196
I was pushed for time as I was reserving my tickets at the last minute. I found great prices on my tickets and the site was easy to navigate.
Since my flight was canceled due to coronavirus pandemic and purpose of my flight was the baby shower, I contacted the agency for the refund.
I didn't want vouchers because I got a newborn and I have no plans of traveling any time soon.
Every time I called the customer service, representative told me different information. All of them first said I can't get a refund for the tickets. First the fee for getting the voucher was $75, then $35, after that (when I said I don't want vouchers, I want a refund), they said I could get a voucher with no fee. Online the vouchers were with no fee.
Today I called and the ticket was eligible for refund or voucher for $35.
Not to mention that I called the airlines right away and they said my tickets are refundable 100%, it just has to go through the agency you purchased the tickets!
I'm extremely dissatisfied!
I purchased 3tickets-for friends and myself, the baby shower never happened, and now, with all the expenses for the baby, I have more then $2500 locked down which I'm not gonna use! At least now they told me I can get a refund for $35 fee! This is a joke!
For the first and last time we decided to buy tickets with JustFly... my husband isn't very tech savvy however he was excited to book his own flight. He confused the arrival destination, it's a 6 hour difference. Once I received an email confirmation I realized the destination was wrong. If I wanted to change destination it was $200 per person when the tickets to other location were barely $100 more... then we I tried to cancel you want to charge me $150! Processing fee is outrageous... I called hour call center which was ZERO help as she said only option was to cancel with $150 fee! I don't understand why you couldn't just change destination and add the fee of the original flight ticket and not double the price because some got a little to excited and decided to boom his own flight smh. First and last time I'll ever purchase from this cite.
Easy to book, had no issues getting what I needed. I would book on this website again
Booked my flight easily, no problems at all) I was very pleased with an option of choosing your own desired departure and arrival time, it really worked out for me.
The Justfly website was Customer friendly. It was easy for a customer like me to navigate and choose a flight suitable for my schedule to travel.
Just Fly had the Best Deals, and best Flight Options for
My travel plan! I actually got a better itinerary for flight times by checking JUST FLY! IM SO GLAD I CHECKED before giving up on my travel plans!
I have booked flights with justly for the past 3 destinations and its been easy to find very affordable flights! The search engine is very user friendly, allows to specify details.
In general, I am very happy using this website and will continue to book flights through Justfly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account