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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I booked a flight to Maui. I received the confirmation. Everything was good. Days later I went to check my flights and my return flight was gone! It looks like I am stuck in Waikiki and Justfly is not answering my calls.
Hawaiian airlines will not help me because I didn't book directly with them.
I paid my flight and I recieved an email confirmation just some minutes later! Im really satisfied.
A JustFly.com ad popped up on another site through which I was about to make a reservation. I decided to check it out just in case and to my surprise found flight options I had not seen through the original site and with slightly better prices. I'm very satisfied with my purchase.
I am very satisfied - starting from the purchase of a ticket and ending with a high level of aircraft, staff, and service. I recommend it!
Just fly makes it easy to see all of your flight options in one place and is easy to book with. I also love discount Tuesday - they had the cheapest prices and I was able to get a great deal on my flight. The main thing that would make it better is if it showed which flights include baggage!
The entire checkout process was streamlined and easy to navigate. All insurance options were readily explained and available. I had a great experience booking with Justfly
The steps to ordering my ticket were clear. The prices are very good. They keep you up to date with new flight prices as well as your travel date
The experience was really amazing I got feedback as soon as possible and I didn't get no bad deals..
They won't allow you to transfer a credit or cancel a flight without a Required $200.00 charge!
Had a great experience why i booked with justfly. This is my second time booking with them and was easy and great priced
I have been using Just fly for the last 5 years for my frequent travel and i have seen that just fly always have the cheapest and best deals plus the web site is very user friendly.
Quick easy online purchase tickets to visit my sister in
Helen Rivera
Easy booking
Comfy seats customer service could improve
I bought ticket to go to new york from LA yesterday.
I surely checked in male in gender infomation.
But when i got the booking confirmation and noticed that in female. I was really embrassed and i tried to modify that wrong. But it can not. So i called their service center. But i could not reach them. At first i canceled it and at that time i noticed that there is calcelation fee ($50 each ticket) so i called them again. I waited for 1 hour on the call and finally reached one of speaker.
They can not give back money. Even though I canceled it after bought 5-10 mins. So i asked calling the supervisor and thet will call me within 24 hours but have not gotton called yet. The system is really weired. Please give back money.
Just a warning to anyone thinking about using this company. I you need to cancel a reservation, even if it's less than 24hours of making a reservation they will charge you for $75.00 for processing the cancellation. I have never heard of this company before but I will never use them again! What terrible customer service.
I love it the tickets are cheap and its a good airline to travel on always get good deals on tickets, but its my first time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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