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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Had to go with alternate airport but was not too disappointed however I had booked with this site before and although I was also then skeptical I went through and had my trip.
Quite easy process. I appreciated the 20 min window to confirm my booking. And great rates and options.
Great price... so great in fact, that I thought it wasn't a real one, but it was! Super quick and efficient processing and confirmation... I will definitely use JustFly again!
The process of finding a flight and booking it was easy and user friendly.
We had a booking to go to Amsterdam for a cruise in July 2020, due to COVID19 we canceled the whole trip two months in advance. Justfly confirmed by email after we requested on line (could not get hold anyone on their 800 number), that they will refund us $1200, but after 4 months still not receiving any refund. We still could not hold anyone on phone with Justfly, and don't know what to do. Cruise company and hotel all refunded back to us long time ago. Cannot trust Justfly.
I always use Just Fly and am extremely satisfied with their service!
Was looking at multiple sites for the cheapest flight, finally found one at this website.
I love justly cause I can make my booking in less than 5 minutes
My flights were cancelled by Norwegian Airlines but I never received any notification from Norwegian or JustFly and it's only 2 weeks away. Justfly has twice denied my request for a refund for two flights that no longer exist! I've been on hold for TWO HOURS waiting for someone, anyone, to answer the customer service phone! There is no email address on their website to contact them, either. All of this leads me to the conclusion that this company is a total SCAM.
The booking was simple. I liked the filters and how easily they could be changed to fit my individual needs at each time I booked. A great recommendation for all travel lovers.
It was quick and easy and very easy to follow instructions.
Been calling for 1 1/2 months now about my refund. The account was closed where they refunded the money. Husband been cooperating with bank and bank say they didn't get the refund or no refund from justfly. They said it should bounce back to them since the account was closed but justfly insisted that they refund the money and the bank have it. They say they will investigate and contact finance department but everytime i call the customer service sounds like they dont have idea nor have the note about my case. And keep repeating everything to a every single person. And manager or supervisor never ca us back. They said they will. So give our money. It is $3,700 is not a joke amount.
Very easy finding my ticket And booking my flight, more cheap that what i had seen on other sites, totally recommended!
Able to find a flight I needed in a short notice. Great communication, and will use this service again.
Turkish airlines canceled my flight for the date I suppose to travel. So I requested a cancelation because justfly didn't find a date for me. But i still be charge for cancelation fees. That is nonsense for me. Justfly should give me my full refund.
My experience has been lovely due to the professionalism, simplicity, and the deals that will get me to my potentially new home. Making dreams into reality sincerely thank you!
When I wanted to choose seating on the plane, justfly charged a fee on top of the airline fee.
My Etihad flight bought through justfly was cancelled due to Covid and the airline has agreed to refund. Justfly took 18 weeks to process the request and now has cancelled it without giving any reason. The customer service is pathetic and has not responded to any of my calls! This is such a big scam! I had to buy ticket from another airline! Never buying ticket through them ever again! They take your money for a cancelled flight, its a fraud company, people should never buy tickets through them! I am a student at university of maryland, posting it on our student forum as well!
So far I've used Justfly.com twice this month to book flights. I don't fly very often, but had been loyal to Southwest. However, unless you can get the Fly Anywhere rate, SW is just too expensive these days. Anyway, I found this site to be very easy to use both in searching for a flight and in purchasing my tickets. Lets be honest, we all want the best flight for the cheapest price so long as the flight meets our schedule.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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