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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Waited an hour and a half to talk to an agent and didn't. Requested a return call twice and it never happened. Was trying to cancel my flight and still trying. A
It was easy with no hassles. I would use this site again for my travel plans.
This is the worst travel agency you will use! They are hard to contact! I bought a ticket from them worth $2700 then I filed a cancellation May 2020 cause they gave me an option that i can cancel my flight because of COVID19 but I have to pay fee to get refunded and that okay with me they will return $1100 to me and that okay to me but then they will charge you to file a cancellation of $150! Then now my plane ticket is October 21 which is today and i still didn't get any of my refund and now it says on my account enjoy my trip! The worst travel agency! I dont recommend it! The customer service is the worst! Please dont waste your money to them!
Prices are good no surprises I was able to get what I was looking for
I had an amazing experience using just fly, it's one of the easiest and affordable ways to go
No se retrasan los vuelos una muy biena experiencia yego a tiempo a mi destino
They give me good deal for the family So I can travel and enjoy being with them and getting to know the world
Comfortable and attendants are good, food is good.
Very user friendly and quick booking experience. I needed a ticket and instantly found one that was within a very good price range and date range. Thanks.
We only book the Flight for couple time s but I already have a good experience save the money and save the time
This is the worst service i have used in my lifetime. Saving this money is not worth it. Horrible customer service.
I fly at least once a month and I research the least expensive flights but also need decent times. Justfly has been the site that has provided me with both. They are now my go to site when looking to book a flight.
Believe or not... but I do know many off websites to find out cheap and good alternative flights... But you guys always win... I will chose you fir ever now... Love you
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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