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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I had never heard of justly.com before my recent search for flights to Barcelona. It was easy to use and showed me the best prices and connections by far!
I would recommend JustFly to anyone needing to book a flight. It was easy to navigate and informational. I was able to choose my seats immediately and have price schedules at hand for baggage, seating upgrades and meal plans.
Lots of choices to chose from and most importantly the price can't be beat! I searched many website's and by far this was the cheapest. Lots of connecting flights in different countries to choose from. Explore the world through Justfly.
Customer service was friendly and website was easy to use! The experience was quick and easy and painless!
Using this site is very easy and I like the fact they explain your iterinery very thoroughly I will use this site again and will tell my friends about it
Great experience and a website I would definitely use again. I was looking to fly to Hawaii and this site had some of the lowest rates I've seen.
I was able to book my flights with no hassle
I was given many options and excellent prices
They are a reputable company as well
The place to book
I called into customer service and found it easier to just book the flight online myself. It was very hard to understand their customer service personnel because of her accent and it got frustrating so I hung up and just booked my flights myself
Wanted to buy my ticket fast.
Was pleasantly surprised the sight did not recalculate the price after booking.
Confirmation came immediately.
Best pricing site and it provide insightful and great alternatives
When I have to do a last minute booking, just fly is the way to go
Tried justfly in February and recommended it to all my friends. Love it. The prices, the airlines are top of the line.
I had to book last minute trips two weeks in a row to Anchorage, Alaska and found th best fares on Justfly.com.
Great easy to navigate and I don't know much about travel websites. I would definitely recommend this site to anyone who is interested in traveling
Everything was fine until I book my flight. I booked for June 9th to fly from PDX to Kona HI. When I talked to the rep, he said I was booked for the 7th of June. I told him I did NOT book for the 7th but booked the 9th as I had a presentation to do on the 7th. He insisted that my flight was for the 7th. I told him why would I ever book for the 7th is I had very important presentation that day. He told me I could change it for $250.00. WHAT! That was more then the ticket. I told him NO as I have the 9th booked and I was sitting there looking at my booking, for the 9th, on my computer screen. I asked him to give me a phone number and I would send a picture of my booking to him, After a lengthy conversation I asked for a manager. He said he would put me on hold for 3-4 minutes. He checked back to tell me he could not reach a supervisor. He put me on hold 4 more times until I finally hung up. So, now I am stuck with a flight that I HAVE to go on, on a date that I definitely did NOT book. So, please tell me why I sat there and saw the 9th on my reservation and he is telling me the 7th. And please explain how he could change it to the 4th, because I sure didn't. And now tell me how I can present 4 scholarships that my classmates donated to award these four people with. I am the presenter! Lets figure this one out guys!
Hi Marilyn,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I was so happy to get a special email offer. I wanted a morning flight but 6 AM just seemed way too early, especially since I had to drive 90 minutes to get to the airport after going to a wedding celebration the night before. Offering an 8 AM flight seemed a bit more reasonable. Loved the price also. It was a low price ($214 from Mpls to Denver) and I did not have to monkey around with buying separate flights on separate airlines.
It was somewhat satisfied for the following reasons first I can't complain the value prize for international flights second it was maneuver and easy to follow the prompt steps and last but not least I was astonish I had to pay extra budget just to keep the book flights it was debating any suggestions please add a notification for awareness so client is informed
I have already recommended Just Fly to family and friends. This site was easy to navigate and the customer service representative gave suggestions to book flights. I definitely plan on using this site for future trips.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Michael,
Thank you for taking the time to review our services. We're sorry to hear that you've had a negative experience. Customer care is a priority for us and and we always work to ensure that each member of our team is able to assist travelers with all types of inquiries. We have successfully located your booking and will be reviewing your case in order to improve our services.
Kind wishes,
JustFly Team