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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The single greatest problem I have with Justfly is that the representatives speak terrible English. Try not to need in-person customer assistance. Several calls and several trips have shown me that much.
The agent that I spoke to was very helpful and did her best to answer my question. The reason for 4 stars is that, although I don't believe was the fault of the agent, the information was incorrect. Here is the issue, United flight out of Philadelphia to Philippines. There is a code ZFV, it's a code assigned to a flight. However, it is actually a code to take a specific train from Philadelphia to Newark New Jersey. I will fly out from Newark NJ. Return flight no issues. If Justfly could find out specific details of which train, leaving from exactly where. According to my research the rail line doesn't know anything. So if Justfly has people that are good at solving puzzles or figuring out a mystery. Maybe a call to United Airlines would be fantastic since it's their arrangement for them to provide clear information for passengers for these types of unusual situations.
I was on hold over 40... forgotten. I had to call back just to find out what the first person was wrong and you could not rebook me the same day. I was on the phone a total 1:50min with all kinds of charges that I would not have if I booked through the airline for the same price. Please follow my call this morning and do not charge me your service fees. Airline fee we can't control. I would like to see an email in response to this review.
I was able to get a last minute reservation at a great price and with acceptable travel timelines. My itinerary and electronic ticket came quickly by email without issue. Thank you for making an unexpected family health emergency in another state possible without additional stress.
Easy to navigate the site, was quick and easy. Was able to go back and forth easily to the different airline sites to be able to find the best value for the date and times of the flights I wanted.
IN LESS THAN 10 MINUTES BOOKED MY FLIGHTS FOR THE LOWEST PRICE IN THE MARKET,
IT WAS FAST AND EASY
THANKS
Successful booking without any hassle. Easy to navigate, customize and the price was always visible.
I used Kayak and was linked into JustFly. I found what I was looking for right away so decided to book my flight. The process was super easy... just follow the steps! Confirmation emails were immediate which I appreciate as I always make a hard copy, just in case. Thank you for your service. Jan
Good easy and reasonable price my husband fly with you guys and now I'am going to be flying with you guys to and they are going to let me take my dog taco my Chihuahua
I've been looking for cheap tickets to Raleigh Durham for quite a while. Your site gave me the best deal and was extremely easy to navigate. I will definitely use again.
5 stars. It's the only site I use for purchasing my tickets. I bought 10 since the new year. I really appreciate your service.
Best
Jesse cilio
Helpful use on line made reservations ticket fly home round trip I use alot on my computer. Will always use to fly alots
I made a mistake in one of my bookings by pressing the confirm too fast and couldn't undo it. When I called the 800 number a few minutes after a confirmation email came in, the agent was most helpful in cancelling the erroneous booking. I later rebooked that flight.
Great site, will definitely use it again. So easy! The layout allowing priority for a specific airline is also excellent allowing you to discard some of the rubbish carriers.
Great booking experience, super easy and convenient. Quick process and great prices. Very good site. Last minute trip
Everything went smoothly with the reservation. I had no issue and the the flight options were what I was looking for. Cost were competitive with other searches.
Easy to find the right flight option and make a selection and the check out was simple as well.
Thanks, will use again.
JustFly provided me with an easy experience and a great price on my international flight compared to other sites. I also like how they included the fees ik the final price, so there arw no 'surprise' add-ons. I'll come back.
Got a good price and it was quick and easy with there alert system.
The only drawback was charging fee to pick out your seats, so I just didn't do it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Ryan,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team